CASY-MSCCN Jobs

Knowledge Analyst / Technical Writer

Job Category: Engineering and Technical Support

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

CACI is seeking a Knowledge Analyst/Technical Writer to join our team. The Knowledge Analyst/Technical Writer is responsible for providing Knowledge Management and technical writing support to share information and produce high quality documentation that contributes to the overall success of the organization.

In this role you will review, update, and organize existing documentation; and capture content or support the creation of new content to create documentation related to IT deployments and operational activities.

You will format information for consumption through various media channels to include documented materials, email, websites, and other electronic access points as well ensuring entry into the Knowledge Repository.

You will ensure content is reviewed on an ongoing basis, including using available tools, resources, and contacts, to ensure documentation is up to date, understandable, and meets established guidelines.

You will also gather information, interview Subject Matter Experts, and conduct research to convey technical content in a concise and effective manner.

More About the Role:

• Manage and maintain the Knowledge Repository

• Establish relationships with functional departments and client to promote awareness of Knowledge Management initiatives

• Develop and update documentation which includes process workflows, Knowledge Articles (How-To’s, Troubleshooting), Standard Operating Procedures, Job Aids, Work Instructions, User Guides, and User Manuals

• Meet with stakeholders to define requirements and retrieve content for customer facing Knowledge Articles

Required Qualifications:

• Ability to attain DHS EOD suitability or Current DHS EOD preferred

• Associates degree or equivalent + 6 years of related experience

• 5 or more years of working experience with Microsoft Office Suite (PowerPoint, Word, Excel, Visio, Teams, OneNote, Outlook)

• Understanding of Knowledge Management methodologies such as Knowledge Centered Service (KCS)

• Experience using AP writing format and AP Stylebook

• Ability to manage multiple tasks concurrently and shift priorities as needed

• Knowledge of technical jargon

• Proficiency in using the following:

• SharePoint

• Adobe Acrobat Pro

• Service Management Tool (i.e.. ServiceNow)

• TechSmith Snagit

• TechSmith Camtasia

• Excellent problem-solving skills with ability to identify issues, root causes, and recommend solutions

• Ability to work well in a team, as well as independently

• Excellent communication (oral and written) skills and able to interface effectively with all levels

• Possess a keen eye for detail

• Ability to prioritize tasks/projects in order to meet deadlines and capable of handling multiple requests simultaneously

• Ability to quickly learn and understand complex topics

Preferred Qualifications:

• Possess understanding of IT Service Management principles

• Possess understanding of Project Management principles

• Certification in Knowledge Management

• Implement and improve Knowledge Management practices

• Collect, organize, and maintain content

• Develop and maintain documentation templates

• Participate in the establishment of guidelines and standards for text and graphics

• Perform documentation reviews and audits to ensure accuracy of content

• Obtain understanding of products/services to translate complex information into simple and engaging content for user consumption

• Coordinate and implement quality control activities to ensure the accuracy and adequacy of documentation, including Peer Reviews, and editing

• Ensure documentation complies with all applicable specifications, standards, and other project constraints

• Define, document, and monitor Knowledge Management performance metrics

What We Can Offer You:

• We’ve been named a Best Place to Work by the Washington Post.

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

• We offer competitive benefits and learning and development opportunities.

• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

• For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

DHSHP

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits)

The proposed salary range for this position is:

$77,200 - $162,200