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Description

Introduction

Are you passionate about the patient experience? At HCA Healthcare we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Manager Epic Clinical Application Services WFH today with CereCore, part of HCA Healthcare.

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Come join our team as a Manager Epic Clinical Application Services WFH. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

As a member of the CereCore Leadership Team, the Manager, Epic Services, is responsible for helping to set direction and leading a team of Epic Analysts and Architects. Key initiatives may include:

• 1. Optimization
• 2. Upgrade
• 3. Long-Term Service Center Support
• 4. Staff Augmentation
• 5. Mergers, Acquisitions and Divestitures
• 6. Community Connect
• 7. Training
• 8. Strategic Planning

The Manager, Epic Services, will work collaboratively with peers and stakeholders to drive internal and external priorities forward. S/he must be an effective communicator and leader who will build and maintain solid relationships with CereCore, HCA, Clients, Key Partners and the Executive Team of Epic. A strong knowledge and record of success with implementing and supporting Epic is a must. It is expected that the Epic Manager has in-depth knowledge and expertise of assigned areas. This individual is responsible for staying abreast of industry best practices and trends. We require individuals with an entrepreneurial mindset to help us drive change.

Additional key responsibilities include developing and maintaining positive relationships with key client stakeholders and vendors. This role will manage resource allocations, maintain and develop product service lines, work with teams to build and improve service delivery tools, ensure client success, and participate in key sales opportunities.

The Manager is responsible for helping with the staffing, recruiting, and engagement of employees reporting up through the service line. This individual should have a proven track record of employee development, engagement and leadership. The individual must be able to cultivate a healthy work environment, provide support, set direction, and motivate a high-performing team in a remote work setting.

The Manager, Epic Services is expected to spend time within our facilities and critical areas to maintain a firm understanding of operations and ensure development and solutions solve the core ask/issue. Travel will be as necessary to complete the various departmental initiatives.

Epic Managers must fully embrace and demonstrate our core values. Supervisor – Senior Manager, Epic Services, Director, Epic Services, Senior Director, Epic Services, or AVP, Epic Services Supervises – Architects, Analysts, and others vital to the success of this role

Key Interactions – Epic Services Peers, Managed Services, CereCore, HCA, Clients, Vendors

1. Employee and Professional Development

• a. Build a high performing team and environment consistent with our mission, vision and values

• b. Lead, develop and mentor direct reports, managers, and staff

• c. Hire and retain talented individuals for the Epic team

• d. Oversee onboarding, training, and ongoing professional development of staff

• e. Provide consistent feedback to engage staff and improve performance

• f. Coach/mentor employees and consultants on skills such as communication, sales support, delegation, and escalations

• g. Advise employees on build and technical requirements, troubleshoot build as needed

• h. Participate in personal leadership development and succession planning

• i. Participate in annual action planning based on employee engagement surveys

• j. Hold timely quarterly performance reviews, regular team meetings, and one-to-one engagement with staff

• k. Set team goals, oversee performance plan development, performance reviews and salary adjustments l. Adhere to Code of Conduct

2. Service Line Support

• a. Grow and develop the assigned portions of Epic Services, which may include: staff augmentation, tier 1 support, tier 2 support, patient portal support, acquisitions, mergers, divestitures, advanced support programs, upgrades, optimization, HCA services, and regulatory needs

• b. Oversee development of project delivery methodology, internal knowledge management, processes and tools

• c. Forecast staffing and hiring needs, balancing W2 and contract staff to grow profits

• d. Evaluate team talent and performance, adjusting to meet deadlines

• e. Participate in on call rotation for issue escalations

• f. Understand Epic road map, software capabilities, and strategic priorities

• g. Advise on internal Epic road map and strategic plan, coordinating across divisions

• h. Evaluate current and emerging tools and technologies

• i. Oversee Epic third party integrations and develop positive relationships with vendors

• j. Assist Director with budget development and cost estimates

3. Project Delivery

• a. Meet demands of internal and external opportunities by providing resources and services

• b. Work across teams and departments to resource projects and meet deadlines

• c. Participate in sales proposals and contract development

• d. Work directly with clients in a staff augmentation, management, advisory, or support role

• e. Organize, plan, assign, and monitor completion of work

• f. Ensure timely resolution and appropriate escalation of incidents and requests

• g. Assist in resolving highly complex issues regarding clinical applications Rev Date 05122021

• h. Coordinate testing and training efforts for new functionality, upgrades, and updates

• i. Champion standardization, optimization, and use of best practices in clinical applications

• j. Promote system security, patient confidentiality, and ensure compliance

4. Client Partnerships and Success

• a. Manage new and ongoing client relationships and engagements

• b. Establish and maintain relationships with outside vendors, professional organizations, contract employees, and external auditors

• c. Assist with the creation and execution of service level agreements

• d. Connect with clients regularly to assess needs and satisfaction levels

• e. Collaborate with leadership to schedule, staff, and deliver services

• f. Work with team to build client roadmaps and provide clients with information and solutions to assist with their Epic and HIS strategy

• g. Serve as escalation point for clients, leadership and staff, resolving conflicts involving scheduling, resources and/or technical issues

• h. Participate in activities to improve departmental and organizational performance

Represent CereCore and HCA while working/interacting with external partners Travel as required; anticipate < 75% travel Other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES

• Exceptional ability to build and maintain relationships across multiple clients and vendors

• Strong experience in implementation, consulting, and selling within a dynamic healthcare/IT focused market

• Strong ability to multi-task, negotiate, and execute on new initiatives

• Strong written and verbal communication skills

• Demonstrated ability to work in stressful situations

• Proven ability in achieving strategic, operational, and financial goals

• Proven leadership in working across teams to successfully execute plans

• Proven leadership of management and staff in building highly efficient teams maximizing utilization

• Experience in understanding a broad range of technology solutions including new product development, infrastructure and IT support services

• Direct experience building and supporting Epic software

• Experience with process improvement/re-engineering, vendor RFI/RFPs, and documenting clinical and business requirements

• Comfortable and capable synthesizing, communicating, and presenting information to various stakeholders and teams at all levels

• Knowledge of JCAHO, HIPAA, ACR, MQSA and other regulatory guidelines

What qualifications you will need:

• Bachelors Degree preferred

• Five or more years of relevant work experience

• Experience in a leadership role preferred

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Manager Epic Clinical Application Services WFH opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.