Job Information
Advance Financial Guest Services Coordinator in Nashville, Tennessee
Summary
The Guest Experience Coordinator will serve as our first impression officer. He or she will be the custodian of Advance Financial's service culture and will demonstrate a Friends Helping Friends posture at every interaction. The Coordinator will control the guest experience from beginning to end. Direct guest and employee-facing activities will give the Coordinator critical opportunities to personally deliver exceptional service and serve as a role model to all in attitude and performance. The Coordinator will report to the Director of Customer and Employee Experience but will have significant interaction and coordination with the Office Manager.
What You'll Do
Display a cheerful and positive attitude at all times
Provide consistent, exceptional, and intentional service
Treat all employees and guests with dignity and respect
Abide by our company's mission and beliefs
Maintain, monitor, and maximize calendars for all office meeting rooms
‘Beat the Greet' and personally open the door for guests
Display a caring attitude toward guests by engaging in conversation
Other duties as assigned
What We're Looking For
To perform this job successfully, an individual must understand the importance of a guest's first impression. He or she must possess the energy and enthusiasm required to consistently promote the Company's Friends Helping Friends service vision to all. He or she must work independently, manage multiple projects and possess the ability to be composed in all situations. He or she must be dedicated to the work ethic and employment philosophy of an at-will employer. Additionally, an individual must be able to perform each essential duty listed above.
Education and/or Experience
High school diploma required, college degree preferred
Minimum 2 years work experience in related customer service oriented environment
Language Skills
- English and/or Bi-lingual (English & Spanish)
Competencies Required
Excellent verbal and written communications skills
Planning, organization, and attention to detail; priority management
Excellent internal and external customer service skills
Mastery of Microsoft Office Suite, including Word, Excel, and PowerPoint
Mastery of Google Suite, including gmail, calendars and Google Drive
Certificates, Licenses, Registrations
- None required at this time
Benefits We Offer
Working at Advance Financial is more than just another job. We pride ourselves on creating a world-class experience for our customers and employees. Some of our benefits include:
$500 Sign-on Bonus paid after 90 days of employment
100% company-paid health insurance
401k with 5% company match
Student Loan Repayment Plan
On-site gym
Generous PTO plan including a Paid Birthday holiday
And more!
Physical Demands
This is a fast-on-your-feet position requiring routine physical activity. The coordinator will ‘beat the greet' and personally open the door and transfer guests to their destination. He or she will prepare rooms for guest visits and clean rooms in between visits. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
AAP/EEO Statement
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Advance Financial will be based on merit, qualifications, and abilities. Advance Financial does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, or any other characteristic protected by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training. Any employees with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of their immediate supervisor or the Human Resources Director. Employees can raise concerns and make reports without fear of reprisal. Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action, up to and including termination of employment.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.