CASY-MSCCN Jobs

Description

Introduction

Do you want to join an organization that invests in you as a(an) Customer Service Rep WFH? At Work from Home, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Customer Service Rep WFH like you to be a part of our team.

Job Summary and Qualifications

A Customer Service Representative is responsible for answering incoming calls from patients and medical staff and placing outbound calls. The CSR will obtain meal orders by assisting the patient in their meal selections, according to their prescribed diet, in a prompt and courteous manner and enter them in the Food Service application. Manage daily operations including but not limited to: Meditech EHR, Food Service application, call center equipment, virtual phone and other programs. Our Department hours of operation are 7 am to 7 pm, 7 days a week. There are 6 Department recognized Holidays and CSRs are required to work 4 of those days based on staffing.

• FT

• Set schedules available may include 2 hours to 12 hour shifts, depending on schedule availability

• Training would take place virtually and averages approximately 4 weeks

• Needs to reside within the DFW area

POSITION RESPONSIBILITIES:

• Provide appropriate customer service to all clients

• Schedule meal requests accurately and completely

• Communicate effectively and timely to depts. through verbal and written communication

• Complete all training and education as appropriate

• Cross train to other scheduling areas upon request

• Complete reports accurately and timely

• Utilize computer software for scheduling of client meals

• Attendance and being on time, ready to work your scheduled hours is an essential job function.

• Phoned and/or faxed orders for meals processed in a prompt and timely manner within 1-3 minutes.

• Orders sent to Kitchen via the computer promptly.

• Orders taken via phone from patient, family member or dietary staff in a prompt, courteous manner.

• Confirms order with caller prior to closure on the phone.

• Establishes and maintains a positive, cooperative working relationship all departments while keeping phone calls concise.

• Correctly utilizes the screens in Hospitality Suite for placing orders.

• Able to read the screens in Hospitality Suite regarding orders being placed & sent to the kitchen.

• Able to manage patients appropriately in Computrition.

• Communicates changes in menu items availability according to department guidelines.

• Assists with orientation of new employees as needed and serves as a resource within the department.

• Appropriately responds and even seeks out constructive feedback to continually improve personal and departmental performance.

• Recognized by customers as knowledgeable and helpful in ordering the meals with no reports of problems.

• Follow Telecommuting Policy/Remote Worker Agreement

What qualifications you will need:

• High School Diploma/GED preferred

• 2 years of customer service experience is preferred

• Computer literacy and the ability to learn new programs quickly

• High speed Internet Private area to work

Medical City Plano opened in 1975 and provides Plano and Collin County with advanced health care. Medical City Plano is a 600+ bed acute care hospital. We have more than 2,000 employees and over 1,400 physicians on staff. Our main campus in Plano has a cancer treatment center and cardiovascular programs. We have The Bariatric Surgery Institute, a Wound Care Center and inpatient rehabilitation. We also offer complete women's and children's services. This includes a high-risk antepartum unit and a Level 3 neonatal intensive-care unit. We were the first hospital in Dallas, Collin or Denton counties to be named a Comprehensive Stroke Center by the Texas Department of State Health Services. Medical City Plano was the first Level I Trauma Center in Collin County and The Burn & Reconstructive Center of Texas was the first burn center in Collin County. As a part of the Medical City network of hospitals and specialists, patients are ensured access to leading medical experts and advanced healthcare innovations.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Customer Service Rep WFH opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.