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Oracle Senior Technical Account Representative (TAM) in MUMBAI, India

Job Description

Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAMs may manage in full or in part..

  • Engineering Graduate

  • Excellent verbal & written communication skills

  • Should be have leadership experience in managing Large and complex Oracle Databases Installations and Projects

  • Must be a team player

  • Excellent Requisite Core Oracle Database Skill Sets

  • Should have worked on Database Versions11g,12c,19c Hands on.

  • Minimum of 12 Years of Relevant Experience

  • Should have worked extensively on Database Upgrades/ Platform Migrations/Backup and Recovery/Maintenance.

  • Should have excellent Knowledge on Database Options including RAC/ASM/ Active Data Guard etc.

  • Problem management and provide work arounds in crisis situations.

  • Should have experience in managing large customer engagements

  • Should be a Hands on Guy and able to provide Technology Leadership to team.

  • Responsible for managing and supporting database platforms,

  • Working closely with the partners, application support teams, technical support team

  • As Senior Member of team recognize areas for improvement in the team;

  • Responsible for taking appropriate action to initiate changes;

  • Responsible for recommending and implementing database security policies, database backup, recovery, and redundancy strategies

  • Responsible for implementing automated monitoring to ensure proactive handling of issues

Career Level - IC3

Responsibilities

  • Develop and manage the Oracle customer relationships with a designated large account, or small number of medium accounts, throughout the contracted engagement.

  • Work collaboratively with Sales, the delivery teams and the customers to identify appropriate solutions to meet customer requirements.

  • Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aligning contracted services with customer goals and objectives.

  • Responsible for delivering to the contracted terms, effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives.

  • Identify and submit delivery leads for new opportunities and contract renewals. Establish and maintain a delivery governance model with the customer.

  • Act as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution. Conduct periodic Service Account Planning and Account Reviews. Perform scope and risk management. May have project lead role.

  • Engineering Graduate

  • Excellent verbal & written communication skills

  • Should be have leadership experience in managing Large and complex Oracle Databases Installations and Projects

  • Must be a team player

  • Excellent Requisite Core Oracle Database Skill Sets

  • Should have worked on Database Versions 11g,12c 19c Hands on.

  • Minimum of 12 Years of Relevant Experience

  • Should have worked extensively on Database Upgrades/ Platform Migrations/Backup and Recovery/Maintenance.

  • Should have excellent Knowledge on Database Options including RAC/ASM/ Active Data Guard etc.

  • Problem management and provide work arounds in crisis situations.

  • Should have experience in managing large customer engagements

  • Should be a Hands on Guy and able to provide Technology Leadership to team.

  • Responsible for managing and supporting database platforms,

  • Working closely with the partners, application support teams, technical support team

  • As Senior Member of team recognize areas for improvement in the team;

  • Responsible for taking appropriate action to initiate changes;

  • Responsible for recommending and implementing database security policies, database backup, recovery, and redundancy strategies

  • Responsible for implementing automated monitoring to ensure proactive handling of issues

  • Working independently to perform database performance analysis, capacity planning, system sizing and ongoing maintenance and recommending best practices

  • Responsible for migrating customer on premise environments to Oracle Public Cloud.

  • Acting as a mentor for the team and conducting knowledge sharing sessions with the colleagues

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

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