CASY-MSCCN Jobs

Introduction

As a Service Specialist, you are the face of IBM for our customers. Your clients' success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and handle issues to ensure our customers success.

Your Role and Responsibilities

As Security specialist you are responsible for Identity and access management (IAM) that covers products, processes, and policies used to manage user identities and regulate user access within an organization.

• Troubleshooting L2 level issues such as Privileged admin rights, server/app onboarding, Investigate and whitelist apps in Ivanti, SSO, audit logs, MFA, event Analysis etc.

• IAM policy configuration, rules, RBAC management.

• Mandatory to hold experience working in any PIM/PAM product (CyberArk, BeyondTrust, Arcon, Sectona etc.)

• Converting certificates into different format based on requirement.

• Resolving issues/tickets related to Certificate management (Only internal certificate)

• Performing daily health checks of all IAM products (BAU).

• Daily/Weekly/Monthly scheduled and on demand out of box reporting.

• Troubleshooting issues that are assigned via incident/Service requests.

• Working with end user to troubleshoot on any IAM related issues.

• Monitor the ticketing tool (SNOW/Remedy etc..) and ensure to respond and resolve the incidents as per the SLAs.

• Contribute to SOPs/Runbook/KEDB in keeping process & documentation up to date.

• Ready to work in 24x7 shifts

Required Technical and Professional Expertise

2-4 years of experience in Identity and Access Management / Privilege Access Management.

Hands on experience with any two IAM products like Arcon, Ivanti App control, Sectona, Cyberark, Beyond Trust, Azure IAM, Okta, Sailpoint, Forgerock, Ping identity or similar.

Good to have experience working on various application protocols (SAML, SWA, OpenID) - SSO

Knowledge on any programming languages (Java/Javascript/VBScript/Powershell etc.)

Strong critical thinking and analytical skills and ability to think 'out of the box' required.

Assists customer organizations with planning and implementing complex architecture solutions.

Understanding features in Ivanti Management console and Application control.

Experience working in Root CA CRL and Wildcard certificate renewal activity.

Work experience in generating CSR and certificate renewal (PKI)

Experience in Privileged Access Management - such as RCON/CyberArk/Beyond-Trust

Exposure of LDAP/AD, SSH, RDP, HTTP

Experience in device integration, user-onboarding, password management on PAM

Basic understanding of Database and Queries

Proven troubleshooting skills

Working knowledge of industry standard risk, governance and security standard methodologies

Proficient in incident response processes (detection, triage, incident analysis, remediation and reporting)

Preferred Technical and Professional Expertise

One or more security certifications CEH, Security+, GSEC, GCIH, etc

You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies

Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work

Intuitive individual with an ability to manage change and proven time management

Proven interpersonal skills while contributing to team effort by accomplishing related results as needed

Up-to-date technical knowledge by attending educational workshops, reviewing publications

About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.