CASY-MSCCN Jobs

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Systems Engineer, you will interface with the customer's IT staff on a regular basis. At the client's site , you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should have knowledge of some Oracle products and one platform that is being supported.

Career Level - IC1

Responsibilities

Overview

The Customer Success Services (CSS) is a unit within the Oracle’s Customer Service Organization that establishes long-term relationships with many of Oracle's customers through annuity-based service contracts and project based one-time services. CSS services team sells from a broad IT-services portfolio both in fixed price and T&M basis. CSS services are typically requested by large Oracle customers that require the utmost attention to real mission critical applications and processes. CSS covers the majority of large scale Oracle customers.

Oracle Customer Success Services provides unmatched, tailored support that ensures organization’s Oracle technology investments deliver the cutting-edge innovation and performance your business requires to compete, all while coexisting within your IT environment.

CSS is industry-leading expertise with the highest customer satisfaction to support organization’s business every step of the way.

Job Description

As a member of the team, you are required to follow standard practices and procedures to analyze situations/data and deliver functional and technical solutions on applications, databases, and cloud technologies. Work involves problem solving with assistance and guidance in understanding and applying relevant Oracle methodologies and practices with limited autonomy. Implement Oracle products and technology in various industries to meet customer specifications.

Skills and Experience

• 2 - 7 Years of relevant experience as Oracle Database engineer/DBA

• Experience in database monitoring using Oracle Enterprise Manager or any other monitoring tool

• Experience in any ticketing tool like Servicenow etc. Should have knowledge of incident creation, assignment, closure etc

• Extensive knowledge and troubleshooting experience in the following areas: RAC, ASM, Performance tuning, Data Guard (Physical and Logical), DG Broker

• Experience in handling database recovery scenarios

• Experience in troubleshooting database installation and patching issues

• Experience in Golden Gate replication, unidirectional and bidirectional

• Experience in any scripting language like Python, Shell, Perl etc is an added advantage

• Good understanding of Linux Server operating system and troubleshooting

• Excellent written and verbal communication skills in English

• Implement SOPs, follow runbooks, avoid escalations, adhere by SLAs

• Ability to work under pressure - quick thinking and remaining calm during stressful situations

• Willingness to work in 24x7 rotational shifts and on weekends

• Ability to quickly grasp complex technical issues

• Appetite to learn new technologies and constantly improve technical skills

• Able to work with minimal supervision, self-motivated, self-directed and take initiative to collaborate and synthesize with members locally

• Ability to effectively manage multiple tasks

• Team player who demonstrates positive, constructive interpersonal skills

• Willing to be contactable on an on-call basis after-hours by mobile phone

• Adhere to company standards, policies and procedures

• Willingness to work in 24x7 rotational shifts and on weekends from office

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer