CASY-MSCCN Jobs

Introduction

System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.

Your Role and Responsibilities

you will be placed at customer location and will have to demonstrate expertise in IT Operations. You are expected to work on planning & scheduling the timeline, execution, Risk Identification & Mitigation, Monitoring & controlling, Quality control & Safety.

You will need to visit the domestic client's offices / data centres on a daily basis or on an as-needed basis as part of this role.

Responsibilities:

• Proven experience as an IBM DataPower Administrator with expertise in managing and configuring DataPower Appliances.

• Solid understanding of API concepts, Protocols and RESTful principles.

• Experience in designing and developing APIs using IBM API Connect or similar API management Platforms.

• Hands-on experience with XML, JSON, Web Services and SOAP protocols.

• Familiarity with API security standards such as OAuth, JWT, SSL and API key management.

• Excellent troubleshooting and problem-solving skills, with the ability to analyse complex issues in a timely manner.

• Strong communication and collaboration skills to work effectively with cross-functional teams.

• Working with respective OEMs and derive the calls to resolution.

• Reporting and analysis of day-to-day tasks.

• Preparing SOP of all the Tasks, activities, and break fix issues. Sharing knowledge base and other details on periodic basis with the team and other associates.

• Ensure delivery within primary area of Request Fulfilment / Incident resolution within SLAs.

• Develop, implement, and maintain quality assurance protocols.

• Increase the efficiency of existing processes and procedures to enhance the company's internal capacity..

• Ready to work on 24/7 shifts to support client requirement

Required Technical and Professional Expertise

• Experience in IT infrastructure projects, planning, implementation, and administration.

• Graduation/Engineering in Computer or Electronics.

• 5 Years of relevant experience in IBM Data Power- Admin.

• Demonstrate Problem Solving & analytical.

• Documentation skills for generating process and procedure documents is added advantage.

Preferred Technical and Professional Expertise

• Certifications Preferred in relevant domain. (IBM DataPower & API Connect)

• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies.

• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work.

• Intuitive individual with an ability to manage change and proven time management.

• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.

• Up-to-date technical knowledge by attending educational workshops, reviewing publications

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.