CASY-MSCCN Jobs

International Paper Customer Account Coordinator II Pay Rate: $47,300 - $63,000 Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Category/Shift: Salaried Full-Time Physical Location: Mount Vernon Box Facility 8800 Granville Road Mount Vernon, OH 43050 The Job You Will Perform: ? Acts as the primary point of contact to International Paper's customers and is entrusted to ensure that our customers receive a world-class customer experience. ? Entrusted as a key-member of the site's team to meet or exceed customer expectations and business objectives. ? Mastery of Customer Account Specialist accountabilities including: o Convert customer purchase orders to manufacturing production orders. o Ensure raw materials and tooling are ordered to support production. o Communicate, professionally and respectfully, with internal and external customers regarding issues such as order status, estimates/quotations, order changes and order confirmations. o Monitor and manage customer inventory levels. o Investigate and resolve: order discrepancies, customer quality complaints, overdue accounts receivable, and aged inventory. ? Establish strong relationships and communicate daily with representatives from operations, shipping, and maintenance to stay abreast of plant activities that could impact customer order fulfillment. ? Demonstrate a thorough understanding of plant specific manufacturing capabilities. ? Coordinate with representatives from the design, sales, pricing, and operations department to manage the implementation of new customer items. ? Demonstrates a solid understanding of the business objectives, goals and values of International Paper. ? Make daily decisions that maximize customer satisfaction and plant capacity balancing. ? Solve problems with technical and business acumen, poise, and a sense of urgency. ? Build strong relationships with customer contacts to establish and maintain International Paper's competitive advantage of providing customers with a world-class customer experience. NAC -- Customer Account Coordinator II PL04 Revised 4/2024 Job Code 60299817 Page 2 of 4 ? Establish, manage, and enforce correct order unitization. ? Demonstrate a solid understanding of International Paper's pricing models including variable contributions levels. ? Demonstrate the ability to coordinate warehoused items using basic manufacturing skills such as replenishment ordering and FIFO (first in -- first out). ? Routinely assess and report possible obsolescence concerns of aged inventory. ? Participate in the plant's NPI (non-price improvement) initiatives especially in the areas of aged inventory, trailer utilization, and operational efficiencies. ? Provide data reporting of orders, sales, and inventory to plant management, sales teams, and customers, as requested. ? Create and manage customer-specific reporting requirements such as daily status updates, order prioritization, MSF delivery, OTD (on-time delivery), and warehoused inventory status. ? Coordinate the efforts of internal and external vendors to ensure the correct tooling, artwork, and CADs (computer-aided design) are approved by the customer and provided to the manufacturing team. ? Consistently demonstrate exceptional administrative, organizational and communication skills. ? Observe and report to plant management and sales teams noteworthy customer concerns or trends. ? Participate in production meetings to ensure that orders are tracked from receipt of roll-stock to final delivery to ensure all production steps and shipping plans satisfy commitment made to customer. ? Research and resolve customer order discrepancies to include customer credits or debits, quality concerns, make-up orders, and returned/reworked item