Job Information
Belcan Service a la Clientele / Customer Service Airlines Services in Montreal, Quebec
Service a la Clientele / Customer Service Airlines Services
Job Number: 347458
Category: Finance/Accounting
Description: Titre du poste: Représentant du service à la clientèle
Taux horaire: 22$/hr
Location: Montreal
Durée du contrat : Contrat renouvelable de 12 mois ; modèle hybride
Code Régional: 514,438,450
Code Postal: H4Z
Mots clés; #customerservicejobs #jobsearch #montrealjobs
Ce role vous oblige à travailler dans un environnement d'equipe multiculturel au rythme rapide et exige de solides competences en matiere de service a la clientele et la capacite de traiter les litiges des clients. Une experience dans la gestion de la file d'attente des requetes/du support est fortement souhaitable.
En quoi consistera votre journee *
Effectuer des actions de recouvrement de creances avec une grande precision et un suivi persistant.
Effectuer plus de 30 appels sortants vers des compagnies aeriennes pour le recouvrement de creances impayees.
Rapprocher les paiements et les factures selon les enregistrements dans SAP.
S'assurer que toutes les actions clients effectuees sont documentees et validees dans Salesforce.
Construire et gerer les relations avec les grands comptes clients.
Expliquer les dettes et les litiges sous-jacents afin d'accelerer le processus de recouvrement.
Transmettre tout probleme client non resolu à l'equipe appropriee.
Mettre a jour les contacts de maniere appropriee dans Salesforce pour un suivi ulterieur reussi.
Rapports periodiques sur les activites de recouvrement.
Trouver, localiser, valider et contacter les debiteurs pour s'enquérir de l'etat de leurs paiements.
Si vous avez :
La maitrise de l'anglais, du français et de l'espangnol (Parle et Ecrit) est requise,
1+ ans d'experience dans un environnement de service client utilisant plusieurs canaux de communication (telephone, chat, systeme CRM).
Un diplome universitaire en administration des affaires, en gestion des affaires, en gestion de l'hospitalite et du tourisme ou tout autre programme pertinent est souhaite.
Etre capable de travailler de maniere indépendante avec la capacité d'effectuer plusieurs tâches, de hierarchiser les taches et de gerer le temps efficacement.
Capacite à s'adapter/repondre a differents types de clients dans le secteur de l'aviation.
La connaissance des produits et services, des services financiers, de l'intelligence economique de l'industrie, de la formation et des publications est un atout.
La connaissance de SAP, des systemes CRM (Salesforce) et des applications Microsoft (Excel avance, Power Point, Power BI, Outlook, Sharepoint) est un atout.
Bonnes capacites de negociation, de persuasion et de resolution de problemes pour traiter les clients dont les dettes sont difficiles a resoudre.
Mots clés; #AgentdeRecouvrement; #ServiceClientele; #AdministrateurCommercial
**
Job Title: Customer Service Representative
Hourly rate: 22$/hr
Location: Montreal
Contract length:1 year contract; hybrid model
Area Code: 514, 450, 438
Postal Code: H4Z
Keywords: #customerservicejobs #jobsearch #montrealjobs
This role requires you to work in a fast-paced, multi-cultural team environment and requires strong customer service skills and the ability to process customer disputes. Experience in query / support queue management is highly desirable.
What your day would be like:
Complete Debt Collection actions with high accuracy and persistent follow up
Performing 30+ outbound calls to aviation companies for the collection of outstanding debts.
Reconcile payments and invoices according to records in SAP.
Ensure all customer actions performed are documented & validated in Salesforce.
Build and manage relationship with large customer accounts.
Explanation of underlying debts and disputes to quicken the collection process.
Escalate any unresolved customer issues to the appropriate team.
Update contacts appropriately in Salesforce for successful future follow up.
Reporting of collection activity on a periodic basis.
Finding, locating, validating and contacting debtors to make inquiries on their payment status.
We would love to hear from you if you have:
Fluency in spoken and written English with French and Spanish is required
1+ years of experience in customer service environment utilizing multiple communication channels (Phone, Chat, CRM System).
A University Degree in Business Administration, Business Management, Hospitality & Tourism Management or relevant degree program is desired.
Be able to work independently with the ability to multi-task, prioritize tasks and manage time effectively.
Ability to adapt/respond to different types of customers in the aviation industry.
Knowledge of Financial Services, Industry Business Intelligence, Training and Publications are an asset.
Knowledge of SAP, CRM Systems (Salesforce) and Microsoft applications (advance Excel, Power Point, Power BI, Outlook, Sharepoint) are an asset.
Good negotiation, persuasion, and Problem-solving skills to handle customers whose debts are difficult to resolve
Belcan is a global supplier of engineering, technical recruiting, and IT services to customers in the aerospace, industrial, and government sectors. Belcan engineers better outcomes through adaptive and integrated services-from jet engines, airframe, and avionics to heavy vehicles, chemical processing, and cybersecurity. Belcan takes a partnering approach to provide customer-driven solutions that are flexible, scalable, and cost-effective. Our unique capabilities have led to continuous growth and success for nearly 60 years. We are a team-driven Equal Opportunity Employer committed to workforce diversity.
CCC280 ...
Location: Montreal , QC
Minimum Experience (yrs):
Required Education: Not Specified
Benefits:
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