Job Information
U-Haul Customer Service Agent in Montgomery, Alabama
Location:
2333 E South Blvd, Montgomery, Alabama 36116 United States of America
THIS IS AN IN-OFFICE POSITION AT THE PHOENIX, ARIZONA, CORPORATE HEADQUARTERS.
Are you an active listener, critical thinker and a problem solver? Are you looking for a company with tremendous growth opportunities? Do you enjoy assisting customers on the phone?
If you answered yes to all of these questions, this opportunity may be for you!
In this role, you will take incoming calls from customers to resolve their concerns as well as assist with providing product knowledge and specialized support. Our Customer Service Team is vital to our customers’ experience, and you may need to work productively with other team members to craft an acceptable solution for the customers’ concerns.
U-Haul Offers Its Part-Time Customer Service Agents:
Paid education
Customer Service career-path options
Part-time benefits
Training/Education:
This role is supported by practical- concept education from first-rate instructors, reinforcement education courses from our online U-Haul University, consistent engagement with your manager and team, and interactive mentorship and call support from senior agents on your team.
Customer Service training is three to four weeks, including 12 instructor-led concept courses. Certain concept-education courses may be scheduled outside your availability; therefore some flexibility within the initial education period is a must. These courses will be leveraged with the support described above to empower you to confidently take live customer calls, beginning with your very first concept.
Customer Service Agent Minimum Qualifications:
Intermediate keyboarding and computer skills
Ability to type 50 wpm
Excellent written and verbal communication/comprehension
General knowledge of U.S. geography
Demonstrated core customer-service skills, always exhibiting customer-oriented decisions.
Scheduling:
Availability must track within the current business need (AZ Time):
Mon. – Sun. 8 a.m. – 9 p.m. Arizona time
Minimum single shift of 4 hours, availability of 20+ hours weekly preferred
8-10 hours of availability on weekends is required
Availability to work holidays is required
Customer Service phone teams are open 365 days a year, 4 a.m. – Midnight AZ time
A note about how we schedule: We schedule based on customer demand (customer-centric scheduling). You might be requested to consider changing your working hours during seasonal shifts in customer demand.
Pay Structure:
Hourly base $15/hr., no bonus
Base pay increases as you learn and acquire additional job duties
Merit increases based on performance
(NOTE: Hourly base pay rate may be higher, depending on state or local minimum wage laws.)
Benefits: At U-Haul, our part-time Team Members enjoy benefits to support their physical, financial, and emotional wellness. Additionally, our career path planning and continuing education assists employees with their professional goals.
U-Haul Offers:
New indoor fitness gym
Career stability
Opportunities for advancement
Mindset App Reimbursement
Gym Reimbursement Program
Health insurance & Prescription plans if eligible
Paid holidays, vacation, and sick days if eligible
Life insurance
MetLaw Legal program
MetLife auto and home insurance
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
24-hour physician available for kids
Dental & Vision Plans
Business travel insurance
You Matter EAP
LifeLock Identity Theft Protection
Critical Illness/Group Accident Insurance
Dave Ramsey’s SmartDollar Program
You will be required to provide a USB headset for this position.
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.