CASY-MSCCN Jobs

Job ID360419 LocationTwin Cities Job FamilyInformation Technology Full/Part TimeFull-Time Regular/TemporaryRegular Job Code8631US Employee ClassCivil Service About the Job Service Desk Consultant (Day-time and overnight shifts) Please note, this position is not eligible for H-1B or Green Card sponsorship. Salary: $52,000 Shift Availability: Day-time OR Overnight shifts. The standard schedule for this position will be daytime shifts from 8:00 AM - 4:30 PM, or night starting at 11:30 PM - 8:00 AM . Your work week will be determined and discussed during the hiring process. Position Overview: Consider a career with the University of Minnesota -- rated as a Star Tribute 2021 top workplace with previous awards from Forbes as one of America's best employers! Within the Office of Information Technology (OIT), we currently seek a Service Desk Consultant l to join a support team that helps customers build positive relationships with technology to further progress the research, education, and outreach missions for the institution. As part of the team, you would use your unique talents to problem-solve and attend to customers' concerns empathetically and with compassion and to support our diverse University community. This position will provide an opportunity to work with multiple groups within the service desk as well as customers across the University and will also contribute time to front-line support activities as time and workload allow. Service Desk Responsibilities 90% Using technical expertise, along with support tools (e.g.TeamDynamix, Knowledgebase, Chat, and System Status) to troubleshoot escalated end user technology issues including non-routine and/or complex problems. Provide support via phone, chat, email, face-to- face, and using remote tools as needed. Exercise strong decision making skills and appropriate discretion related to the severity and prioritization of incidents. Provide quality control by auditing incident and request records and measuring them against our support standards. Create, document, and implement new solutions for our knowledge base. Continually build knowledge of new products and service offerings to provide effective advice and guidance to users. Drive and perform a variety of special projects (examples include reporting, documentation, sharing of information, training of peers to maintain skill levels relative to current and emerging technologies, and delivery of orientations to new UMN students and staff). Additional Support Responsibilities 10% Use technical expertise and customer service skills to provide exceptional support for individual and multiple user devices in workspaces, classrooms, labs and clinics across campus and the Health Care Component. Ability to stay connected in real-time communication channels. Escalate issues that cannot be resolved remotely, including hardware failure and reimages. Work with hardware vendors to maintain up-to-date knowledge to support hardware troubleshooting. Assist Remote and onsite teams within the department as work volumes require. Please document qualifications on resume Required Qualifications: * Bachelor's degree OR a combination of related education and work experience to equal at least four years. * Experience and proficiency with multiple operating systems. * Strong customer focus and experience working in a customer facing role. Preferred Qualifications: * Experience in producing end-user documentation and training guides. * Experience and proficiency with various technologies. * Commitment to support the University's goal of creating a positive and inclusive campus climate. Qualifications Please document qualifications on resume Required Qualifications: Bachelor's degree OR a combination of related education and work experience to equal at least four years. Experience and proficiency with multiple operating systems. Strong customer focus and experience working in a customer facing role. Preferred Qualifications: Experience in producing e d-user documentation and training guides. Experience and proficiency with various technologies. Commitment to support the University's goal of creating a positive and inclusive campus climate. Benefits Working at the University At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work. The University also offers a comprehensive benefits package that includes: Competitive wages, paid holidays, and generous time off Continuous learning opportunities through professional training and degree-seeking programs supported by the Low-cost medical, dental, and pharmacy plans Healthcare and dependent care flexible spending accounts University HSA contributions Disability and employer-paid life insurance Employee wellbeing program Excellent retirement plans with employer contribution Public Service Loan Forgiveness (PSLF) Financial counseling services Employee Assistance Program with eight sessions of counseling at no cost with free or reduced rates in the Twin Cities metro area Please visit the for more information regarding benefits. How To Apply Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume. Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section. To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647. Diversity The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: Employment Requirements Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment. About the U of M The University of Minnesota, Twin Cities (UMTC) The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse... For full info follow application link. The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.