CASY-MSCCN Jobs

Description The Baggage Coordinator is responsible for the full life cycle of lost and/or delayed baggage. These responsibilities include customer service, tracking, and reuniting lost and/or delayed baggage and/or items with their owner. Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Baggage Coordinator you'll enjoy these benefits and more starting day one of employment: Starting day one free standby and discounted travel privileges for employees, family, & friends 401(k) match Essential Functions of a Baggage Coordinator: Provide exceptional customer service written and verbally to customers related to lost and/or delay baggage Communicate status updates to customers in regard to delayed luggage or claims process Process applicable claim forms to ensure lost and/or delayed baggage is properly documented Manage lost, delayed, and baggage left on board to resolve claims in a timely manner Assess financial vs. service cost in returning delayed baggage/item Update tracing and reservations software for awareness for all internal departments, other carriers, and baggage team on customers claim Update reports pertaining to lost and/or delayed baggage and/or items Appropriately document and track physical inventory, exercising care and privacy Provide exceptional customer service when contacting customers to provide status or collect information to resolve claims Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Any other duties assigned by management Classification: Part-time, Hourly Working Location: This position is on-site in Minneapolis, MN. Qualifications of a Baggage Coordinator: Previous Customer Service experience Demonstrated strong problem solving abilities Ability to be self-motivated and a team player in a fast paced environment Strong communication verbal and written, organization, and problem-solving skills Ability to manage multiple tasks while meeting deadlines Microsoft office suite and familiarity with airline applications Must have the ability to work flexible work hours including availability to work nights, holidays and weekends Possess a valid driver's license and a good driving record Previous airline industry experience Must be able to obtain SIDA badge Preferred Skills Travel industry experience WORK ENVIRONMENT This job primarily operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones photocopiers, filing cabinets. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee occasionally is required to stand; walk; climb or balance, and stoop, kneel, crouch or crawl. The employee is frequently required to sit, use hands or finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. AAP/EEO STATEMENT It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are requi ed of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) EOE of Minorities/Females/Vets/Disability