CASY-MSCCN Jobs

JOB REQUIREMENTS: At HSA Bank, we\'re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors. Are you ready to join us? Job Summary: This position is responsible for all aspects of an employer\'s SFTP implementation experience at HSA Bank. The ideal candidate will have a proven track record of CDH product knowledge, complex file specification review as well as file testing of various types of files. Success in this role is measured by positive customer satisfaction survey feedback, driving implementations to successful closure within a specified period and overall implementation health throughout the process. **** Analyst, Implementation - File Testing - Remote - HSA Bank Responsibilities: * Lead enrollment and funding SFTP onboarding process for existing and new employers, which includes presenting the file specification, submitting internal request for SFTP setup, testing specific file types, communicating results, and coordinating promotion to production. * Review enrollment and contribution options and work with your assigned employers to select the best plan design and product set up to meet their needs, articulate the implications and customer experience of their go forward design, and conduct training on use of the product. * Demonstrate and present how our HSA/FSA/HRA products will function within the chosen plan design/configuration. Has a strong command of all product offerings, including complex integration components. * Anticipate, address, and develop solutions for concerns or challenges that an employer may face, leverage internal SMEs where needed to drive and deliver on quality execution * Be accountable for overall employer onboarding success, ensure your employers have a positive experience, are engaged, and satisfied with our product and services and are poised to expand their engagement with HSA Bank * Manages SFTP implementation by developing and maintaining a detailed project plan for each assigned employer, with sign off by the partner at onset, throughout various components and upon completion. * Identify process improvement opportunities, initiate corrective action and partner with internal parties to implement * Create and maintains documentation, policies and procedures for assigned tasks as needed * Performs assigned off peak tasks and projects in a quality and timely manner Qualifications * At least 1 year previous file testing experience. * Excellent interpersonal, negotiation, and relationship-building skills. You will serve as the face of HSA Bank to our employers so you will be nurturing relationships with our stakeholders. * Exceptional verbal and written communication skills. Our employers are diverse, and you are able to communicate and translate information to audiences at all levels. * Experience in project management (preferred). You will work with multiple employers and will need to exercise strong organizational skills and attention to detail. * Strong problem-solving skills. You will help our employers overcome challenges, and you will start by listening and asking questions to develop a deep understanding of their needs in order to drive optional plan design/configuration. * Comfortable with advocating for employers internally. You will own the onboarding health for your assigned employers, so we will rely on you to escalate concerns and share feedback. * Self-starter with a strong sense of ownership * \"No task is too small\" attitude, with a passion for service excellence and an eagerness to learn * Desire to work in a fast-paced environment. * At least 1 year To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjY0NDA1Ljg3NzBAd2Vic3RlcmNvbXAuYXBsaXRyYWsuY 9t ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjY0NDA1Ljg3NzBAd2Vic3RlcmNvbXAuYXBsaXRyYWsuY29t