Job Information
DHL Zero Defects Supervisor (L2) - Miami, FL in Miami, Florida
411582BR
Auto req ID:
411582BR
Company:
DHL
Job Code:
Operations_ Specialist
Job Description:
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
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DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today…
We are currently hiring a Zero Defects / Process Improvements Supervisor (L2 )at the Miami Hub . TheSupervisorwillplan and lead shift operationsto deliver world class shipment monitoring and resolution support by setting and driving high performance expectations of theteam, ensuring a healthy operating environment through regular feedback andmanage the implementation ofglobally defined processes to ensure shipments under distress are identified andresolved.
Key Accountabilities:
Ability to provide quality and timely information and counsel with regards to activities, issues and development in the QCC/FSC
Ability to lead shipment investigation, coordinate actions and ensure relevant parties are kept informed of progress
Support the QCC Specialists by directly intervening in any difficult and complex escalations requiring immediate attention
Ensure that all agreed team policies and procedures are communicated and followed
Develop user friendly solutions that meet the business need
Develop a culture of quality and service excellence-Present and support the QCC/FSC concept, objectives and benefits to customers
Develop process improvement projects, coordinate with key stakeholder on changes and communicate outcome
Apply Global SOP audits, ensure reporting and closure of incidents
Onboard solutions for specialized customers, ensure implementation success after hyper care period
Position Title:
Zero Defects Supervisor (L2) - Miami, FL
Job Category:
Warehouse
Minimum Education Required:
High School/GED
City*:
Miami
Additional Qualifications/Responsibilities:
Skills & Qualifications
Functional knowledge in handling air cargo and warehouse operations.
Knowledge of DHL‘s business and core processes to make relevant assessments and recommendations
Decision making skills to take clear and prompt decisions within main operational responsibilities
Organizational skills plan and optimize the different operational procedures related to Flight Operations, ACS, the Warehouse, and the staff in charge, to achieve compliance with the standards and internal requirements needed to meet the schedules of the aircraft
Excellent communication skills and demonstrated fluency in written and spoken English. Bilingual in English and Spanish is a plus
Ability to identify, analyze and solve Flight Operations and ACS operational problems, to guarantee a timely and effective operation, in compliance with the GSOP of the company
Surpass the high standards of quality, efficiency, and safety and security with respect to the management of flight coordination and the warehouse operation, as well as delivery times and reception off loads
Ability and willingness to work flexible hours including day or night shift, including weekends and holidays
Ability to work independently and exercise sound judgment
Minimum two years’ experience in a supervisory position. Preferably in air operations, controlling operational processes, handling Air Cargo, and Warehouse
High School or GED equivalent. Preferably technical studies/university
State*:
Florida