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Job Description

The Manager – Entertainment Professional Development will be the key point of contact within Carnival Cruise Line's Entertainment Department for managing entertainment professional training and development initiatives. This position will play a crucial role in identifying skill gaps and designing comprehensive training programs for rehearsals, onstage/backstage performance, and entertainment shipboard operations. This individual will develop and maintain training manuals, plan departmental conferences, and ensure consistency in training practices across various entertainment roles including but not limited to: Technical (Lighting, Audio, Automation, LES, Backstage, Broadcast), Performance (Vocal, Music, Dance) and Entertainment Operations (Entertainment Experience, Youth Staff, Marketing & Revenue). They will collaborate with the Hotel Operations Training Manager in the development and execution of training per CCL training governance procedures and work closely with L&D COE/HR to develop and maintain Entertainment Professional Development Records (PDR). This position will monitor the effectiveness of professional training programs, making necessary adjustments and improvements based on feedback. A background in theatre/music performance or entertainment technical experience is preferred.

Essential Functions:

• Liaise with all departments within Entertainment including Technical (Lighting, Audio, Automation, LES, Backstage, Broadcast), Performance (Vocal, Music, Dance) and Entertainment Operations (Entertainment Experience, Youth Staff, Marketing & Revenue) to develop and update Entertainment specific trainings for shoreside rehearsals at Carnival Studios, onstage/backstage performance, and entertainment shipboard operations in collaboration with subject matter experts. Conduct comprehensive training needs assessments to identify skill gaps and training requirements. Evaluate current entertainment specific training for shoreside supervisors and leads to standardize training at Carnival Studios and other shoreside locations. Collaborate with entertainment department heads and stakeholders to establish training goals, objectives, and metrics to measure training effectiveness.

• Partner closely with CCL’s L&D COE/HR teams to develop and maintain Entertainment Professional Development Records (PDRs.) Act as the Entertainment SME and direct point of contact for all entertainment positions to ensure that the PDRs are current and aligned with the company’s competency framework. They will monitor PDR completion and ensure that professional development pathways remain equitable, relevant and supported.

• Maintain accurate records and documentation of entertainment training activities, attendance, and training outcomes. Collaborate closely with the L&D/HR to integrate entertainment training programs with performance management and career development initiatives. They will follow any established framework and guidelines established by CCL Training Governance and/or HR professional development policies.

• Organize and manage departmental town halls and training conferences for the Shoreside Entertainment Team and Fleet Supervisors, including but not limited to identifying guest speakers, tracking budgets, and managing logistics.

• Partner closely with Shipboard talent and engagement teams on any talent development related initiatives

Qualifications:

• Bachelor's Degree in Entertainment, Recreation, Tourism, Hospitality, Organizational Development required

• Master's Degree preferred

• 5+ years’ experience in entertainment with experience in managing professional development

Knowledge, Skills and Abilities:

• Microsoft Office, Outlook, Word, Excel and PowerPoint. Experience in performing or creative development a plus.

• Organization skills; ability to set priorities and meet challenging deadlines.

• Excellent written communication and presentation skills.

• Flexibility, team orientation, with the ability and willingness to learn.

• Experience in training and development.

• Must possess excellent analytical skills

• Able to analyze and resolve issues independently

• Strong teaching and facilitation skills, ability to assess training needs and objectives, comprehensive knowledge of curriculum within training plans

• Knowledge of Carnival's entertainment program and operations.

• Ability to explain the "how and why” efficiently and effectively.

• Creative thinker and solutions oriented, a self-starter with a high level of initiative.

• Interpersonal skills, ability to give and receive constructive feedback, ability to interact and partner with people at all levels.

• Ability and willingness to learn, multi-task, and manage multiple projects at one time.

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Requires regular movement throughout CCL facilities. May need to stand for long periods of time.

Travel: Less than 25% ship and shore-based travel

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

The range for this role’s base salary is $75,900 - $102,000. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:

• Cost-effective medical, dental and vision plans

• Employee Assistance Program and other mental health resources

• Additional programs include company paid term life insurance and disability coverage

• Financial Benefits:

• 401(k) plan that includes a company match

• Employee Stock Purchase plan

• Paid Time Off

• Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.

• Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.

• Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.

• Other Benefits

• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends

• Personal and professional learning and development resources including tuition reimbursement

• On-site preschool program and wellness center at our Miami campus

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About Us

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters!

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law.

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf