Job Information
ASM Global Box Office Assistant in Miami, Florida
Job Title: Box Office Assistant
Department: Ticketing
Reports To: Box Office Manager
FLSA Status: Non-Exempt / Hourly
Position Summary
The Box Office Coordinator under the direction of the Director of Ticketing or Assistant Box Office Manager occasionally serves as a shift leader. This entails supervising other ticket sellers and possibly the cash management of a given shift. Controls the cash flow of the box office as needed including cash distribution, collection and deposits.
Essential Duties & Responsibilities
Coordinate all ticket sellers and provide necessary training and information to ensure that staff remains informed in regard to policies and procedures.
Coordinate with the Director of Ticketing and/or Assistant Box Office Manager to ensure that the day and shift’s special needs and requirements are met.
Assist with the monitoring and reconciliation of temporary ticket sellers.
Process ticket sales at the box office as needed.
Answer questions concerning event schedules, event prices, and ticket policies.
Balance all applicable transactions for the date of service and complete all necessary reports before departure.
Verify all receipts from daily sales and return to secure area for deposit.
Record and investigate all overages and shortages, and promptly report to Director of Ticketing.
Work extended and/or irregular hours including nights, weekends and holidays, as needed.
Follow all designated opening and closing procedures to ensure areas are secure and energy efficient.
Other duties as assigned.
Qualifications & Skills
Demonstrate exceptional skills in customer relations, communications and problem solving.
Calculate mathematical computations and handle financial transactions rapidly and accurately in a fast-paced environment.
Operate computerized ticketing system and a personal computer using Windows and Microsoft Office software.
Operate standard office equipment including copier and fax machine.
Handle multiple tasks simultaneously.
Follow oral and written instructions and communicate effectively with others in both oral and written form.
Work independently, exercising judgment and initiative.
Maintain an effective working relationship with clients, employees, patrons, and others encountered in the course of employment.
Remain flexible and adjust to situations as they occur.
Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.
Minimum Education & Experience
High School or GED Certificate graduate.
Minimum of one (1) year work related experience and/or training.
Ticketmaster experience preferred.
Skills and Abilities
Excellent communication, problem solving, and organizational skills required
Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation
Knowledge of supervisory principles and practices
Ability to coordinate and schedule staff
Excellent good customer service and public relations skills
Demonstrated knowledge of ticket selling/box office operations
Ability to count money, make change accurately
Experience with spreadsheets and computerized ticket systems desirable.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle and count coins and currency. The person must be able to climb stairs and walk long distances to access all seating. Specific vision abilities required by this job include close vision.
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.