CASY-MSCCN Jobs

Description

We are seeking a seasoned Field/Audit team member to support our International Discovery Program in bridging the gap between high-performing delivery stations and under-performing sites across various regions. The ideal candidate will apply extensive operational knowledge and sound business judgment to conduct discovery audits in collaboration with other auditors, aiming to uncover regional differences.

This role offers high visibility, providing valuable exposure to various facets of our business and the opportunity to make meaningful improvements. Your responsibilities will encompass a broad range of functions, including audits, capturing best practices through video, leading workshops, and participating in ad hoc process improvement projects. In this dynamic environment, you must excel at working independently while sharing insights with a diverse group of stakeholders.

As part of your role, you will analyze and review performance data on specific topics during discovery cycles. You will collaborate with a cross-functional team of subject matter experts to formulate questions that help gather relevant data for insights into key performance drivers. Subsequently, you will conduct on-site discovery audits, utilizing the prepared questions and observations to present recommendations on why high-performing sites excel. You will then work with the team to identify common themes across all sites and contribute to the monthly report for key stakeholders. To reinforce compliance with standards, you will also record best practice videos and conduct bi-monthly workshops with operations and ACES.

We highly value the ability to deal with ambiguity, Logical approach to effectively connect data to physical observations, Analytical skills to prioritize effectively using data sets available, and sound business judgment.

Key job responsibilities

• Plan and scope monthly discovery audits, execute audits, prepare written findings, and facilitate business responses and action items.

• Delve deep into the details to generate meaningful findings and recommend root cause solutions.

• Lead regional workshops to reinforce standards.

• Create short impactful videos to document best practices.

• Lead and participate in ad hoc projects.

We are open to hiring candidates to work out of one of the following locations:

Mexico City, DIF, MEX

Basic Qualifications

• 2+ years of working cross functionally with tech and non-tech teams experience

• 2+ years of defining and implementing process improvement initiatives using data and metrics experience

• Bachelor's degree

• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

• Experience defining program requirements and using data and metrics to determine improvements

• Willingness to travel up to 50% (excluding less than one-hour commute from home).

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience

• 3+ years of driving process improvements experience

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

• Experience building processes, project management, and schedules