Job Information
FROEDTERT HEALTH, INC Epec Trainer FCH Patient Engagement in MENOMONEE FALLS, Wisconsin
JOB REQUIREMENTS: Discover. Achieve. Succeed. #BeHere Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility. This job is REMOTE. FTE: 1.000000 Shift: 1st shift flexible 7 am to 5 pm with the ability to flex when needed for staff training. Job Summary: Responsible for the facilitation of training for Froedtert and MCW Patient Engagement Center (EPEC) staff. This includes EPEC (Enterprise Patient Engagement Center) departmental onboarding, EPEC (Enterprise Patient Engagement Center) core skills, customer experience, call flow, technologies, and standardized workflows for multiple service lines. Evaluates the needs and current practices and creates and delivers a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. EXPERIENCE DESCRIPTION: Two (2) years of training experience required. One (1) year of healthcare experience required. One (1) year of Electronic Medical Record (EMR) required. Epic Electronic Medical Record experience preferred. EDUCATION DESCRIPTION: Bachelor\'s Degree in related field required. In lieu of Bachelor\'s Degree, an Associate\'s Degree in related field and an additional two (2) years of directly related work experience may be considered. TRAINING DESCRIPTION: Two (2) years of experience as a trainer, corporate training specialist, or related position.SPECIAL SKILLS DESCRIPTION: Demonstrated proficiency in utilizing Microsoft Office applications. Effective interpersonal communication and writing skills. Must have a high degree of comfort and ability in communicating and presenting to diverse audiences of various sizes.LICENSURE DESCRIPTION: Epic certification/licensure preferred Perks & Benefits at Froedtert Health Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following: Paid time off Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities Academic Partnership with the Medical College of Wisconsin Referral bonuses Retirement plan - 403b Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available The Froedtert & the Medical College of Wisconsin regional health network is a partnership... For full info follow application link. We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. As a federal contractor/subcontractor, we take affirmative action in employment based on race, sex, disability and status as a protected veteran. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/B9A703D42FEF4197