Job Information
Equity Trustees Incident & Complaint Manager in Melbourne, Australia
We're excited to offer you a fantastic opportunity to join our Oversight, Risk, and Insurance team within the Corporate and Superannuation Trustee Service (CSTS). In this role, you'll play a pivotal part in ensuring that service providers manage incidents within CSTS' risk appetite effectively and efficiently. Your focus will be on ensuring member complaints are handled with fairness and consistency, always prioritising member interests, and driving quality and process improvement through coaching service providers where necessary.
About the role:
Relationship Management
Incident/Complaint uplift coaching
Contribute to Audits / Projects
Reporting to Key Stakeholders
Incident Management
Complaint Management
Melbourne or Sydney based
What you'll need to succeed:
Previous experience in line 1 or line 2 compliance role in superannuation / financial services
Knowledge of superannuation law and complaint management highly regarded
Demonstrated abilities in key stakeholder engagement and influencing
Ability to prepare high-quality written reports for presentation to senior stakeholders
A commercial orientation with a continuous improvement mindset.
Tertiary qualification in Business, Finance, Law or related field
What we offer:
A warm, open, and supportive culture
An attractive remuneration package, including reward and recognition programs
An employee wellness program, including discounted health insurance and an employee assistance program
A workplace volunteering and giving program to enable you to help others in the community
We are proud to be part of the Top 30 Best Workplaces to Giveback 2022
Discounted tax and estate planning services
Great central CBD location, Modern office fit-out and end-of-trip facilities.
Flexible/Hybrid working environment
About us - Trusted since 1888
Equity Trustees was established in 1888 and is now one of Australia's largest specialist trustee companies. We help our clients grow, manage and protect their wealth now and for future generations. As a trustee company, we are responsible for always acting in our client's best interests, ensuring they feel safe, valued, and cared for.
We are committed to providing a workplace that is flexible, rewarding, and supportive of individual development. Just as you will help us grow our business, we will help you grow in your career.
Equity Trustees is 130 years strong - and growing. Apply now to be part of a successful contemporary trustee company!
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