Job Information
Citizens Deposit Operations Sr Specialist in Medford, Massachusetts
Description
The Deposit Operations Sr Specialist will provide exceptional service to internal and external customers supporting both our Phone and Processing Teams in the Retirement Services department. The primary responsibility of this role will be processing Individual Retirement Account (IRA) transaction requests and Quality Assurance/Quality Control (QA/QC).
Primary responsibilities include
Providing customer service to bank customers and branch colleagues by responding to phone calls and processing customer requests within service level agreements
Learning and understanding IRS regulations as they pertain to IRA products
Performing quality assurance/quality control tasks for various transaction types
Researching routine customer or bank inquiries as appropriate
Utilize knowledge of regulatory and compliance requirements to mitigate financial risk to Citizens
Performing advanced clerical and operational tasks in a fast-paced environment.
Ability to multitask, prioritize, cross train within the department and assume additional responsibilities as requested by management
The position may include reporting responsibilities and may assume department administrative duties as needed
Participating in special projects as assigned
Qualifications, Education, Certifications and/or Other Professional Credentials
1-2 years customer service experience
Banking experience and/or IRA knowledge preferred
Strong written and verbal communication skills
Ability to multitask, prioritize, cross train within the department and assume additional responsibilities
Proficient in MS Office
Strong written and verbal communication skills
Ability to work independently
Willingness to work as a team
Strong organizational and analytical skills
Possess the power to embrace change and consistently seek process improvement opportunities
Hours & Work Schedule
Hours per Week: 40
Work Schedule: 8:30-5:00 or 8:00-4:30
Work Location and Compensation
On site in Medford, MA
$25-$26 per hour
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
10/01/2024
Citizens
- Citizens Jobs