Job Information
WTW Client Services Administrator in Manila, Philippines
The Role
Responsible for an excellent administrative support to the Global Client Support Coordinators
Process client software licenses in a timely and accurate manner ensuring compliance with the software license agreement, quality procedures and agreed timelines
Assist client and client services team with tasks such as providing quotations, processing renewals, processing new and additional sales in accordance with the client's software license agreement and software terms, uploading contracts to client contract database, and other online applications necessary to process clients' business transactions
Take orders, triage incoming mail, updating financial systems with appropriate client contact information, generating and updating software invoices and monitoring ticketing system to ensure that issues are resolved in a timely manner by relevant person
Keep up to date on all quality policies, procedures, work instructions and documentation issued by the business
To proactively respond to internal ad-hoc requests in a timely manner
The Requirements
Experience of administration and customer service in a professional services environment;
Proven track record of working in a fast-paced business;
Ability to escalate issues in accordance with escalation policy
Customer focused with exceptional attention to detail and strong customer service skills
Enthusiastic with a can do attitude
Good interpersonal skills, ability to communicate effectively with people at all levels and also be a team player
Must be amenable to EMEA shift (15:00 - 00:00)
WTW is an Equal Opportunity Employer
WTW
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