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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Will review customer solutions (design) for accuracy and viability – assuring the services recommended meet and exceed the customer’s expectations. Working with different departments to enable to complete complex sales and infrastructure implementation.

Job Description

• Responsible for data information gathering of Masergy’s portfolio of services.

• WAN-LAN information and validation if compliant to the design.

• Participate in client implementation planning by assisting customer in technical data collection related activities such as TDT calls and emails to ensure seamless integration or turn-up of Masergy’s services for both new and existing customers.

• SD-WAN Non SD-WAN TCIF Spreadsheet Management according to NE's standard template and what is defined according to the CDT page.

• TCIF Handling of Old Logo Customers provided that they are properly turned over to the TCIF Team. Support in providing necessary TCIF workbook / standard template to the team handling the account.

• Resolving TCIF Error tickets raised by NAE by reaching out to involved resource person/department (including Customers, CDE, PM, etc.) if necessary and complete missing information.

• Correcting / clarifying information provided by Provisioning Team.

• Filtering MAC requests that are NAE’s responsibility and determining the right direction for the request.

• TCIF data collection from reseller and VAR TCIF Upload

• Follow up via email or call customer on pending TCIF information provided that the schedule for activation has been given in advance.

• Pulling IES IP Address Assignment

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years