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Job Description

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life – To enable our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. Alongside clinical research through our PPD® clinical research portfolio, our work in Accelerated Enrollment Solutions (AES) optimizes each step of the patient journey in clinical trials, such as securing sites and recruiting patients, allowing for more patients to participate in clinical research. Your determination to put patients at the heart of every decision will improve health outcomes that people and communities depend on – now and in the future.

We are currently looking to recruit a Receptionist/ Research Assistant Patient Services to complement the collaborative team at our site in Lancashire.

Working Monday-Friday, 37 hours a week, you will provide administrative support to the clinical team and play an integral role in the front and back office duties for the site. You will also be a key member impacting the development and research for therapeutics for patients.

Key responsibilities are as follows:

• Coordinates, oversees and provides direction for the completion of administrative functions on assigned trials.

• Welcomes patients and all visitors upon arrival at the site.

• Completes data entry and visit completion information and handles the diary system, ensuring data is accurate and up to date at all times.

• Schedules patients for follow-up visits, external appointments, transport, etc.

• Conducts reminder telephone calls to patients to confirm visits.

• Prepares all relevant patient documentation as per protocol and local regulations ahead of appointment.

• May collect medical history information for potential patients, collaborating closely with medical facilities and networks to collect patient files, documentation and other relevant information as may be required as per protocol.

• Collects and tracks patient notes, lab results and questionnaires to facilitate prompt reviewing.

• Assists with the collection of patient SDV from local medical professional.

• Maintains a presentable, safe and clean reception area to enhance the patient and visitor experience.

• Completes or provides guidance to ensure completion of photocopying, faxing, postal activities, archiving and patient refreshments.

• Completes reimbursements of patient study expenses and payments.

• Collaborates with other site functions to provide accurate and streamline processes and participate in process improvement initiatives.

To be considered for this opportunity you will require the following skills and experience:

• A passion for working in a fast moving, dynamic environment

• Excellent customer service and teamwork skills

• Previous experience of working as an administrator in an office environment

• Appropriate MS Office skills (Word, Excel & Outlook)

• Good oral and written communication skills

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us (https://jobs.thermofisher.com/global/en/5-reasons-to-work-at-thermo-fisher-scientific) . As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.