Job Information
Trek Bikes French Customer Care Guide in Madrid, Spain
A bit about us
Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
Job Description
Job Title: French Customer Care Guide
Reports to: Customer Care Manager
Location: Tres Cantos, Madrid, Spain - South EU Office
Job Type: Full Time, Permanent – Hybrid Position
Position Description
Trek Customer Care team is looking for a hardworking, positive person who loves both bikes and people. This position will be working with our customers as well as our independent retailers. The ideal candidate will demonstrate strong communication skills through phone, email, and live chat. Retail experience a plus, bike knowledge a must.
Position Responsibilities
Answer customer inquiries via email, phone, or live chat from French customers.
Communication with our retailers regarding questions and standard methodologies.
Engage in continuous improvement and seek to contribute our customers.
Acts as a resource for customers and retailers regarding product and technical questions
Communicate with Product Managers to understand new and changing products.
Provide continual feedback to product managers regarding customer experiences.
Utilize databases and resources to research and resolve consumer inquiries.
Participates in and volunteers for advocacy events.
Position Requirements:
Excellent written and verbal French language. Mid level of English language. Spanish language is a plus.
Experience in Microsoft Office including Outlook, Word, Excel & PowerPoint.
CRM & ERP Experience is valued.
Quick thinking and can multi-task.
Sense of urgency.
Strong desire to be a contributing member of an outstanding customer service organization within the bicycle industry.
Retail experience preferred.
Good bicycle mechanic skills and technical knowledge.
Must be a phenomenal communicator – verbal and written.
Excellent customer service skills.
Must be able to build and maintain relationships in a relationship-based customer care environment.
Positive attitude and self-motivation are a requirement to Get Stuff Done.
Team skills and a willingness to have fun while completing the goals are a must!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Trek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are.
Trek was named to Fortune Magazine's list of Top 100 Best Companies to Work For. (https://www.greatplacetowork.com/certified-company/1001042) Learn more of why Trek is one of the top 100 Greatest Place to Work. (https://blog.trekbikes.com/en/2023/04/01/trek-makes-fortunes-top-100-best-companies-to-work-for/)