CASY-MSCCN Jobs

Our client, the leading provider of enterprise-class data center, cloud, and interconnection services, is looking for a Data Center Technician to join the team. Our managed data center services are anchored in world-class facilities with customized technology solutions that are designed to help customers effectively manage risk, improve their technology performance and allow them to focus on their core business objectives.

Job Summary

The Data Center Technician I provides an overall focus on positive proactive end-user customer service through phone, email, face-to-face, and our internal case management systems. Maintain accurate chain-of-custody logs of incoming and outgoing customer packages and ensure facility cleanliness. As a member of the Operations Team, the Data Center Technician I will handle trouble tickets and remote hands requests from creation through resolution. Data Center Technician I will assist with the installation of a variety of circuits, including Ethernet, Sonet and Dark Fiber. Data Center Technicians monitor all business-critical systems (BMS, Security) escalating issues and guide both internal and customer compliance to our security standards.

Responsibilities

• Create and maintain effective customer relationships, with customer satisfaction as the goal. Answering customer phone calls and emails within a timely and professional manner.

• Assisting with guidance on Installs, testing and close out of new Customer orders, computer/server hardware, software support while ensuring tickets/orders are resolved quickly and thoroughly within predefined intervals.

• Monitor and help troubleshoot technical issues and alarms with our Infrastructure. Comfortable with following ERP and Escalating to on-call staff or engineering support staff in a fast-paced data center environment.

• Perform physical security walkthroughs, administration of security sign-in procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards.

• Capture time invested on tasks and tickets/cases (customer installs, site expansions, outages, remote hands, etc).

• Help maintain accurate inventory of work tools, equipment, and devices.

Qualifications

• Previous NOC/SOC/IOC experience and/or data center experience.

• Some familiarity with DS1, DS3, Ethernet and dark fiber circuits.

• Experience with data center infrastructure such as generators, UPS, DC Plant, HVAC, Fire suppression systems, and ability to

• read electrical diagrams.

• 0-4 years of experience or demonstrated ability to meet the responsibilities/qualifications.

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.