Job Information
ASM Global Security Manager (FT - LACC) in Los Angeles, California
Job Summary:
The Security Manager is responsible for the safety and security of guests, clients, and employees of the Los Angeles Convention Center (LACC). Additionally, this manager is responsible for the performance and conduct of all security employees assigned to various shifts, assignments and events.
Key Job Factors:
Level of accountability: Generally independent with occasional oversight
Level of decision making: Diversified tasks
Has contact with: Inside / Outside company; Occasionally w/executives Supervision: Direct supervision/management of employee(s) # of direct reports 28 full time employees; 60-part time employees.
Physical Requirements: Considerable mental and physical effort
Travel Percentage (%): 10%
Essential Duties:
Monitors the performance and conduct of all LACC Security employees. Responsible for providing exceptional guest Service & Security presence at all LACC events through pre-event planning, review of staffing plans. Collaborate with the Security Management Team in managing all approved security service provider that are on the approved contractor list. Ensure the Bike Team is fully functional and all required repair for equipment and/or personnel are properly trained for assigned bike duties. Responsible for creating & conducting on-going in-service training for all employees. Recruits, interviews, trains, and develops LACC Security Team Members in pursuit of World Class Service. Position will be primarily responsible for the 24/7 Security operation and may be required to assist with other duties as needed.
Responsible for the quality and accuracy of all logs and incident reports generated. Conducts internal investigations when necessary. Ensure that day to day Security operations is managed and a professional workplace is maintained. Security Department SOPs are current and up to date with State and ASM Security or City requirements.
Meet all assigned tasks within the guidelines & deadlines set by the Vice President of Security. This includes managing projects that are related to Capital Improvement, Alterations Improvement and other special security projects/presentations deemed necessary for the LACC.
Comply, implement, and adhere to all legal & ethical instructions given by ASM Global Corporate and LACC Senior Management
Manage all systems related to CCTV, access control/badging, radio and emergency call boxes which are monitored out of the Security Command Center. Work with all system contractors to ensure all issues are resolved
Serves as a LACC liaison with campus security partners, outside law enforcement and other city agencies.
Other duties as assigned.
Required Qualifications (Job Knowledge, Skills, and Education):
A minimum education level of: High School Diploma or its equivalency (Bachelor of Arts/Sciences Degree Preferred) Area of Study : General (Security, Business, Venue, Hospitality or Entertainment Management Preferred)
Years of related work experience: 5 Minimum of 3 years’ experience in a supervisory role.
Minimum of 3 years’ experience in a sports venue, entertainment and/or convention facility.
Minimum of 1 year experience staffing/planning in a sports venue, entertainment, or convention facility.
Must be able to oversee workflow and take proactive action to ensure the Security Department’s performance goals.
Must be able to represent ASM Global and LACC in an exemplary manner.
Must be able to communicate effectively both verbally and in writing.
Must be able to exhibit leadership qualities, motivate/engage team members & lead by example.
Effectively collaborate and resolve conflicts with others.
Must be able to multi-task and demonstrate sound judgement in stressful, highly active situations.
A good understanding of the security & guest services roles in a facility environment.
Must be able to adapt to changes quickly and effectively.
Must be able to create, implement and present training materials and programs to all LACC employees.
Proficient in Microsoft Office applications (PowerPoint, Excel, Word)
Must have reliable transportation.
Required variable work schedule such as late hours, early mornings, extended hours, holidays, and weekends.
Preferred Qualifications (if applicable):
Law enforcement experience
Military experience
Certified Protection Professional CPP or Physical Security Professional (PSP) ADOBE experience preferred.
Working knowledge of Ungerboek preferred.
PHYSICAL ACTIVITIES:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit, stand; walk; reach with hands and arms; talk or hear. The employee must frequently use a keyboard/computer screen for extended periods of time. The employee is occasionally required to lift, push, pull, and move up to 50 pounds or more. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is exposed to large public/private gatherings indoors/outdoors. Employee will be exposed to outside weather conditions. Employee use of Personal Protective Equipment (PPE) will be required in certain situations. Employee must comply with all Federal, State and Local regulations and published Company work rules as well as written instructions. The noise level in the work environment is usually low to moderate in office setting and moderate to high during events.
Additional Comments:
This is an onsite position that requires in-person collaboration with multiple departments and coverage of events from start to finish.
The above statements are intended to describe the general nature and level of work being performed by this position. This is not an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
ASM Global reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. ASM Global may require an employee to perform duties outside his/her normal description.
Pay Rate: $70,000 - $85,000 Annual Salaried/Exempt.
EEO is The Law - click here for more information opens a pdf file (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf) ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Applicants that need reasonable accommodations to complete the application process may contact (610) 729-1023.
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