Job Information
Sentral General Manager (Community Manager) - Los Angeles, CA in Los Angeles, California
411488BR
Auto req ID:
411488BR
Company:
Sentral
Job Code:
Hospitality_ Hospitality
Job Description:
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Full-Time in Los Angeles, CA - $95k - $105k
Sentral is a network of urban residential communities redefining the way people live, travel, and work. Sentral takes the convenience, connection, and comfort of home to new heights-we call it Home+. Designed for the mobile professional, our one-of-a-kind communities offer designer-furnished and unfurnished apartments with flexible lengths of stay in walkable, vibrant neighborhoods. Premium amenities include everything from thoughtful co-working spaces and high-speed Wi-Fi to fitness centers, rooftop pools, homesharing, and more.
Whether you stay a year, a night or somewhere in between, Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.
Our core values reflect our commitment to our employees, as we elevate humanity and make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our work force. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our colleagues are curious explorers who never stop learning and who strive for great outcomes.
Learn more about Sentral by visiting www.sentral.com
Position Overview and Duties
At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The General Manager functions as the primary strategic business leader of the property. Strong business intelligence and proven success in customer service are required for the position’s main aim: cultivating a culture of excellence in service and maximizing revenue and efficiencies for the organization. The role will take ownership of all property related matters. Direct responsibility for the property’s P&L, financial performance, sales and revenue generation and delivering a return on investment to ownership. In addition, the General Manager ensures meeting the objective of exceeding guest and associate expectations.
The responsibilities include but are not limited to development and implementation of property-wide strategies, scaling and oversight of our exciting new home share program, employing cost-control and revenue improvement programs as well as developing annual operating budgets and sales and marketing plans. Building relationships and fostering an environment of trust, strong communication and empowerment will be key to the success of this role. Enthusiasm, leadership and managerial skills are essential for motivating, supervising and training the onsite team with stand-ups to keep members up-to-date on the latest advancements. The ideal candidate is a natural leader and proven performer in high pressure, ever-changing environments who prioritizes a high level of service and customer experience above all.
This is an on-site role located in Hollywood, Los Angeles. Weekends and evenings are required, as needed.
What You'll Do:
Champion Sentral standards, best practices, policies and procedures, and value of excellent in customer service
Provide inspirational leadership, motivating team to achieve and exceed operational excellence
Develop deployment strategies to market property and homesharing opportunity to increase market share
Foster an open-door policy environment and culture of trust and community
Create an environment that promotes team member engagement and growth
Demonstrate dedication to acquiring, retaining, and developing talent by providing structure, direction, feedback and recognition while facilitating team processes and on-going training
Establish appropriate presence in community to build relationships with key business partners and clients
Actively participate in daily meetings to uphold operational efficiencies and interdepartmental communication
Develop excellent rapport with residents and guests so they always feel loved
Respond to resident and guest questions and concerns in a timely manner
Work with the owners to identify community goals and objectives
Analyze operational information for impact on NOI, identify trends and recommend appropriate strategies and adjustments
Create and implement leasing goals, while managing an effective lease expiration program
Manage a highly skilled on-site team with effective recruitment, training, motivation and development programs
Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs
Develop yearly operating budgets/forecasts and sales/marketing plans
Accurately create, prepare and convey all operational and financial data to the Regional Manager in a timely manner
Analyze and evaluate monthly and/or quarterly financial statements; write clear and concise owner's reports to substantiate the analysis
Evaluate and recommend changes on rent/pricing strategies, and ensure websites and printed material are accurate and updated
Effectively show, lease, and move in prospective residents; implement methods to ensure sales associates achieve the highest standards with shopping report scores
Implement programs for resident retention and service request follow-ups
Introduce and monitor effective lease renewal programs
Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends; ensure leasing staff develops similar knowledge
Direct efforts to implement sales and marketing plans which effectively maximize rental income and result in high occupancy
Oversee all aspects of property condition and maintenance related to home share turn, common area cleaning and repair, service requests and preventative maintenance programs
Promote and teach safe work practices among on-site team and ensure all safety programs are implemented and followed
Create staffing schedules and ensure they are consistent with community needs
Adhere to established company standards and operating procedures
Ensure compliance with all company, local, state and federal regulations and safety rules
Perform other related duties and assignments as needed and assigned
Position Title:
General Manager (Community Manager) - Los Angeles, CA
Job Category:
Management
Minimum Education Required:
High School/GED
City*:
Los Angeles
Additional Qualifications/Responsibilities:
Skills and Experience
High School Diploma or equivalent experience required; some college preferred
A minimum of three years of experience in luxury residential property management or hotels
Co-living experience a plus
Proven leadership experience required
Must possess strong attention to detail and sales ability
Knowledgeable about OSHA laws and regulations
Strong decision-making and problem-solving skills
Computer literate with capability in PMS software, MS Office and related communication tools
Must possess a positive attitude and the ability to smile under all circumstances
Willingness to participate in training in order to comply with new or existing laws
Ability to work a flexible schedule, including evenings and weekends
Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
Sentral Benefits
Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.
Career Development: We offer extensive learning and development opportunities to support growth.
Paid Time Off: Sentral fosters a flexible work lifestyle by offering generous paid time off to team members.
Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match.
State*:
California