CASY-MSCCN Jobs

Job Description

We’re changing how people think about health and care. We have passion for new ideas that are changing the world by the minute. Oracle has been improving health care IT for more than 30 years. We strive to deliver value in all we do, and support organizations to deliver the quadruple aim of healthcare. Our technology supports health care systems, hospitals, GPs and community services to be the best they can be and to deliver connected, safe care.As a System Engineer in our Support Services team in London, you will play a key role in the troubleshooting and the tasks you perform will help businesses be more efficient and provide a better service to our clients.Support Services is a team dedicated to ensure the optimal performance of Cerner Millennium applications through 24x7x365 proactive monitoring, management and quick problem resolution. The Support Services team stands ready to provide direct and continuous support for the day-to-day operational management of Oracle Cerner applications.As a System Engineer, you will perform complex solution-related service request investigations, incident resolutions, application maintenance and be primarily responsible for providing troubleshooting support. In this role you will be required to have significant involvement in client communication, working with the Millennium Support Engineers, and IP Development personnel.

Career Level - IC1

Responsibilities

You will work in a team environment to provide functional and technical expertise to our clients

• Work on service requests where you will be performing troubleshooting in front- and backend applications

• Communicate effectively to clients and internal stakeholders

• Document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation

• Priorities work based on severity and urgency

• Participate in on-call rotation

• Maintaining interfaces like registration/scheduling (ADT/SIU), Orders (ORM), Results (ORU), Document (MDM/ORU)

• Support Interface monitoring and post go-live maintenance

• Analyse and ad-hoc scripts to resolve issues

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer