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Introduction

The Service Solutions Workshop Designer is a core IBM Designer role. They are responsible for applying IBM Design Thinking during workshop engagements with IBM Services partners. They will be part of the core squads deployed in the targeted Markets to work with top Gold and Platinum Service partners to develop repeatable solutions and managed services around IBM technology.

The Service Solutions Workshop Designer will be assessed on the adoption of IBM Hybrid Cloud and AI technologies across IBM's Service Partners. This role will require significant collaboration with IBM Ecosystem Leaders, IBM Brand teams and IBM Research. You will work alongside a highly cohesive, fast paced and outcome oriented global team.

A successful candidate in this role will:

Utilize IBM Design Thinking, Agile, DevOps, Scrum, and Analytics skills.

Leverage IBM Design Methodology, frameworks and tools to provide guidance to sponsors, stakeholders, and Partners on joint GTM viability, new solution design, and communicate a comprehensive business case & value proposition.

Employ Interactive engagement techniques to draw out client concerns, identify pertinent facts, and develop recommendations.

Demonstrate leadership qualities and behaviors in dealing with individuals and multi-functional teams of Partner and IBM Teams.

Showcase Design domain expertise in providing thought leadership and advisory tailored to the Partners needs.

Your Role and Responsibilities

• Drive the Services Solution Workshop engagement with assigned partners.

• Accountable for the successful design of IBM Technology-based solutions and services with assigned Partners.

• Work with the Solutions Offering manager and Contribute to the decision analysis to help Partners make the right determination around solution or services viability and user experience.

• Work with the Solutions Offering manager and Provide the required support to bring together business, industry, Partner knowledge and IBM competencies and solution offerings to meet identified needs.

• Facilitate squad activities during the engagement from developing empathy maps, developing story mapping, prioritization, estimation, road mapping, product brainstorming and evolving business model canvases.

Required Technical and Professional Expertise

• Several years of experience in Design Thinking.

• Few years of experience with Design research.

Preferred Technical and Professional Expertise

• Consulting experience

About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.