Job Information
Fairmont Head Bartender, Beaufort Bar at The Savoy in London, United Kingdom
Company Description
The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
Job Description
Your purpose will be:
To lead and oversee the bar operations, ensuring exceptional service delivery in adherence to brand standards and hotel policies. Mentor, train, and empower the team to consistently meet and exceed expectations. Take charge of the bar's performance, assuming responsibility in the absence of higher management. Additionally, serve as a compelling ambassador for the bars and The Savoy on social media platforms. Engage in promoting the venue during bar takeovers or external events, fostering positive connections with guests and industry.
You will be accountable for:
Leading the bar during designated shifts, allocating tasks, and ensuring smooth operations in the absence of Bar Manager.
Preparing the bar area and floor thoroughly for efficient service.
Providing guidance and support to team members, fostering a culture of excellence in service and drinks making.
Taking and fulfilling food and beverage orders with finesse and in line with established standards.
Collaborating with the Bar Manager to develop and train team members.
Overseeing schedules, sales incentives, training, and additional outlet responsibilities.
Engaging in hands-on work behind the bar or as a server when necessary.
Anticipating and attending to guest needs promptly and courteously.
Delegating tasks to ensure seamless service delivery at all times.
Upholding Fairmont Hotels and Resorts service standards consistently.
Adhering to beverage procedures, including ordering, stocking, and dispensing.
Demonstrating proactive guest service, addressing issues promptly and effectively.
Showcasing in-depth knowledge of the bar list to enhance upselling opportunities.
Proficiently managing cash, credit card transactions, and room payments.
Ensuring the bar maintain cleanliness and orderliness throughout service.
Actively participating in regular communication meetings and training sessions.
Cultivating clear and effective communication among team members and other departments.
Assisting in the recruitment process within the bar department.
Leading the beverage program within the designated bar, curating an exceptional selection and ensuring its alignment with The Savoy’s standards and guest preferences.
Spearheading the creation, implementation, and success of the cocktail list, crafting innovative and enticing offerings that resonate with the clientele while complementing the bar's ambiance and theme.
Being actively engaged on social media platforms, serving as a proactive advocate for the bar and The Savoy. Promote the venue, share behind-the-scenes glimpses, and connect with guests and industry to enhance the bar's reputation.
Participating in and orchestrating bar takeovers, as well as attending industry events. Cultivate relationships with guests and industry professionals, showcasing the bar's unique offerings and contributing to its prominence within the industry.
Qualifications
What you will need to do in this role?
3-5 years of experience in luxury hospitality.
Exceptional written and verbal communication skills.
Confidence in interacting across all organizational levels.
Enthusiastic, positive personality fostering trust and rapport.
Proven organizational prowess, adept at meeting deadlines with high-quality results.
Relevant job-related skills as per Accountable Duties.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What’s in it for you?
Competitive salary and benefits including pension and life assurance
31 days of holiday including public holidays (increase to 33 days after 5 years)
Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
Free stay at The Savoy after successful completion of probation
50% discount at our iconic American & Beaufort Bars
50% discount at our world-famous Afternoon Tea
50% discount at our spa and florist
50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
Laundry services & dry cleaning for uniformed and non-uniformed colleagues
Colleague gym facility and Virgin Active gym membership discount
Employee assistance programme
Annual optician reimbursements for eye tests and glasses
English language classes
Colleague restaurant
Local F&B, retail and gym discounts
Interfaith prayer room
Wellness room
Cycle to work scheme