CASY-MSCCN Jobs

Operations Manager

Job ID

172879

Posted

24-Jun-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Hilversum '- Noord-Holland - Netherlands, London - England - United Kingdom of Great Britain and Northern Ireland

The Operations Manager is an integral role for executing our facility management deliverables and team management for day-to-day functions for building operations and maintenance of facilities. This role will provide support to our EMEA Operations Director by owning Reginal / EMEA related programmes and site management. With your operational Regional / EMEA experience, you will help embed operational best practices, robust governance, and overall day to day management across the account. You will work closely with our client on executing their strategy. You will anticipate and meet the needs of the team and client to ensure an elevated level of service. You will provide insight and guidance by utilizing operational data and information.

RESPONSIBILITIES:

• Reviews and contributes to client's strategic plans and creates and implements associated programmes and team development

• Financial management including budget governance and savings identification

• Provides vision, strategy support, and guidance for scope of EMEA services

• Owns and manages the account innovation process

• Owns and manages the account reporting governance and data management

• In partnership with the EMEA Operations Director, maintain regular contact with the Site leads; advise and support on site issues, incidents, escalations and complaints

• Recommend and implement improved ways of working to achieve goal of continuous improvement and best practices

• Create and deliver account wide training in line with scope of work

COMPETENCIES & EXPERIENCE REQUIRED:

• EMEA experience across multiple countries is mandatory

• Proven experience of working with multiple client stakeholders in various locations

• Ability to manage direct reports and corresponding teams in a virtual environment

• Experience with data systems, data analytics and creating reports

• Proven ability to guide and coach team members across EMEA, physical and virtual

• Excellent management, written/verbal communication and interpersonal skills

• Self-motivation and organizational skills to complete projects in a timely manner

• An operational knowledge and proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and other management systems

• Proven track record of delivering training and implementing standards

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)