CASY-MSCCN Jobs

French Team Manager - Lisbon, Portugal

Req ID#: 371950

Lisboa, Portugal, PT

Job Description:

Come and work with us.

We are looking for a talented and accomplished French Team Manager to be responsible for supervising an assigned team to meet or exceed client / corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

As a Team Manager in this project, your daily responsibilities will include:

• Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed.

• Continually review and monitor work performance of all Advisors against agreed KPI’s, instigating appropriate corrective action, using performance management tools, to manage any shortfall.

• Undertake formal quarterly performance reviews and 1:1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPI’s.

• Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.

• Provide clear direction and guidance to ensure consistent achievement of key performance metrics.

• Facilitate a culture of open and honest 2 way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practice.

• Maintain an environment which supports the spirit of teamwork, where Advisors are committed, loyal and take pride in working for the company; ensure actions from employee satisfaction survey are implemented and continuously reviewed.

• Coach, develop and motivate Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development.

• Continuously monitor Advisor calls in line with CLOE, either via deskside or remote monitoring, across a sample of transaction types, ensuring performance metrics are consistently achieved.

• Ensure accurate and timely communication of any client/campaign issues to Operations Manager.

• Ensure appropriate actions are taken to improve client satisfaction survey scores.

To succeed in the role, you will need to have:

• Native or proficient French (mandatory)

• Advanced level of English (at least C1) both verbal and written

• Availability to work fully from Sete Rios (Lisbon) site - mandatory

• Schedule from Monday to Friday - 7am to 6pm

• Evidence of effective interpersonal, coaching, and leadership skills.

• Excellent telephone, keyboard, verbal and written communication skills.

• Good numeric and verbal reasoning skills.

• Effective time management.

• Ability to organize and prioritize, set priorities and multi-task.

• People oriented

• Experience with policy work

• Early adopter of technology

• Dependable, reliable and able to perform duties with minimum supervision

• Ability to interact positively with staff at all levels

• Must hold EU citizenship or valid work permit for Portugal

• Be a local candidate or willing to relocate to sunny Lisbon, Portugal

Education and experience

• Bachelor’s degree or directly related work experience

• Previous relevant experience as Team Manager

Benefits.

• Competitive wages

• Paid professional training

• Employee discounts

• Private healthcare & dental insurance (after six months of employment)

• Growth opportunities through various development programs

• Fun and engaging company-wide initiatives, including our EverBetter wellness program

• Job stability

• Life-long skills and experience

• Excellent work culture

Go further with Foundever™

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today !

Job Segment: Performance Management, Manager, Human Resources, Management