CASY-MSCCN Jobs

NY HELP Yes

Agency Attorney General, Office of the

Title Information Technology Specialist 2 (NY HELPS)

Occupational Category I.T. Engineering, Sciences

Salary Grade 18

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $65001 to $82656 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 10%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 10 British American Blvd

City Latham

State NY

Zip Code 12110

Minimum Qualifications NY HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.Non-Competitive Minimum Qualifications:• A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science; OR• A bachelor's or higher-level degree in any field and one year of experience in information technology; OR• 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology; OR• Two years of professional experience in information technology.Competitive Minimum Qualifications: • You must be currently reachable on the appropriate eligible list for this title, eligible under the 55 b/c program, or eligible to transfer to this title under Section 52.6 and/or 70.1 of the Civil Service Law.Preferred Qualifications:• 3 years or more experience with Programming with Java or .Net.• 3 years or more experience with SQL.• 3 years or more experience with API development and testing.• 1-3 years of experience with Reporting and Analytics tools like PowerBI. • 1 or more years’ experience with automated testing tools.

Duties Description The Information Technology Specialist 2 will be a member of the Client Services group. The incumbent will be responsible for answering Service Center calls from OAG Staff. Candidates must possess strong communication and customer service skills. Job duties include phone support for users statewide using remote tools to offer one-on-one assistance. In additional conducting on-site support with the customers may be required. The goal is to provide same day problem resolution. Any unresolved problems are routed via our ticketing software (ServiceNow) to the appropriate group for resolution. Duties include but are not limited to: • Provide courteous level 1 and 2 support to end users through our phone and email system within the OAG’s internal IT helpdesk (IT Client Services Call Center) . • Comprehensively monitor, document and update incidents as needed within the IT Client Services Call Center ticket tracking system (Service Now). • Responsible for reviewing and referring unresolved issues to the appropriate second and third level groups for resolution. • Follow up with IT groups that aged tickets are being properly followed up with the customer. • Provide a proficient working knowledge of Windows 10 OS in a Windows Active Directory environment. • Provide end user support for Microsoft O365, along with other Microsoft applications (Outlook, Word, Excel, OneDrive). • Assist the end user in virtual tele-conferencing software (MS Teams, WebEx and Zoom). • Troubleshoot software products installed on AG equipment. • Perform other duties as assigned.

Additional Comments Careers with the State offer multiple benefits including paid vacation leave (13+ days per year), sick leave, paid State holidays off, health insurance including vision & dental, entry into the NYS retirement (pension) system, education and training, eligibility for public student loan forgiveness, and job stability with promotional opportunities. Workplace flexibilities include multiple options for employees including telecommuting (up to two days per week) and alternative work schedules. Candidates from diverse backgrounds are encouraged to apply.The OAG is an equal opportunity employer and is committed to workplace diversity.For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources Management Bureau

Telephone 5187762500

Fax

Email Address hr.recruitment@ag.ny.gov

Address

Street Office of the Attorney General, Human Resources Managment Bureau

The Capitol

City Albany

State NY

Zip Code 12224

Notes on Applying To apply, please submit a cover letter that includes a statement describing how you meet the minimum qualifications and a resume to hr.recruitment@ag.ny.gov. Please be sure to include the Vacancy ID # 162108 and job title in the subject of your email.Candidates from diverse backgrounds are encouraged to apply.The OAG is an equal opportunity employer and is committed to workplace diversity.For more information about the Attorney General's Office visit www.ag.ny.gov.