CASY-MSCCN Jobs

Description:

Receive, process, present data, and information regarding the client's weekly Service Requests (Infrastructure Service Requests). Responsible for gathering business and technical requirements during the client kick-off meetings. Consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all Telecommunication services, such as, WAN, WLAN, MLAN, Security, Contact/Call Centers, Telephony, and Video. Manage multiple projects based on Agency assignments.

➢ Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business

processes and determine best process and IT solution integration.

➢ Ability to obtain and report business and technical requirements

➢ Facilitate review sessions to discuss projects

➢ Excellent customer and communication service skills

➢ Work with multiple network platforms, such as, WAN, MLAN, WLAN, Security, Voice, and Videoconferencing

➢ Disseminate information effectively to all technical teams, customers, and technical managers

➢ Understand a large (enterprise) and complex network environment

Skills:

Business analysis, Requirement gathering, Business analysts, Data analysis, Remedy, Customer Service, Clarity, Visio, MS Project, Bachelors Degree, Bachelor, Infrastructure, network, telecommunication

Top Skills Details:

Business analysis, Requirement gathering, Business analysts, Data analysis, Remedy, Customer Service, Clarity, Visio, MS Project, Bachelors Degree, Infrastructure, network, telecommunication.

Additional Skills & Qualifications:

• Bachelors Degree, Required

• Organization and Prioritization skills are Mandatory

• Communication and Interpersonal skills are Mandatory

• Previous experience working with multiple agencies and/or vendors and/or departments in an enterprise environment are Required

• Minimum 1-3 years experience with Clarity is Preferred

• Minimum 3-5 years experience with Microsoft Project and Excel is Required

• Minimum 2-3 years experience with DevOps is Preferred

• Minimum 3-5 years experience with Remedy is Required

• Minimum 3-5 years working within a Telecommunications environment is Required

• Minimum 3-5 years experience in a large Enterprise setting is Required

• Minimum 3-5 years work experience with multiple network platforms is Required

• Minimum 3-5 years working with multiple network lines of service is Required

• Minimum 5+ years dealing with customers is Required

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.