Job Information
Pierce College Student Financials Supervisor (Fiscal Specialist Supervisor) in Lakewood, Washington
Pierce College's mission is to create quality educational opportunities for a diverse community of learners to thrive in an evolving world.
The Fiscal Specialist Supervisor manages student accounts and provides consultative and training services. They are responsible for managing student accounts and related reconciliations and leading a multi-college team to resolve issues related to student accounts. This role interprets existing student financial policies for staff and other administrative personnel and coordinates the design, implementation, maintenance, and modification of the college's student financial programs and procedures.
This position reports to the Student Financials Manager and requires regular and consistent attendance.
The Fiscal Analyst 5 -- Student Financials Manager will be responsible for the following, but not limited to:
Supervision
- Provide management guidance to staff for long-term fiscal cycle requirements; determine deadlines and plan staffing requirements for special fiscal projects; initiate and develop fiscal management reports as required for effective accounting and management practices.
- Interview and hire applicants, train new employees, assign and schedule work, act upon leave requests, conduct annual performance evaluations, and recommend necessary disciplinary actions.
- Provide opportunities for individual skill development and knowledge through training, coaching, and meaningful and timely evaluation.
Cashiering/Accounts Receivable
- Provide District interpretation on policies, procedures, and laws (FERPA/HIPPA); provide explanations on forms, pamphlets, and other materials.
- Review and research file documentation to resolve customer-related complaints.
- Advise customers of proper procedures involved in appealing agency decisions.
- Respond to questions on all District programs and how to access District services.
- Assist clients/customers with establishing installment plans, accepting all modes of payment for services, and applying agency cash handling policies.
- Process scholarships/refunds and billing/collections; work with Financial Aid to process reversals of financial aid and apply waivers to student accounts.
- Follow up on scholarship awarding and balancing as needed each term.
Banking/Cashiering Cash Management
- Process daily electronic fund transfers (EFTs); prepare, process, review, and analyze cashiering daily work for completeness and accuracy; handle NSF checks and verify against the bank.
- Research and correct Bank and ctcLink discrepancies once the bank statement has been balanced.* *
- Troubleshoot and take corrective action regarding issues with Merchant Services.
Process daily online payment transactions; troubleshoot and take corrective action regarding online payment errors.
Policies & Procedures/ Communications & Relations
Serve as required or as necessary on various committees throughout the District.
Foster partnerships across the District and State.
Provide advice and train department administrators regarding accounting rules, policy interpretation, and compliance issues on finance policy and procedures to enhance District effectiveness and customer service.
Develop and maintain District financial policies and procedures to ensure compliance with State and Federal laws and regulations and community college system fiscal policies. Recommend changes in policies/procedures to serve the District's best interest.
Effectively communicate with internal and external customers to ensure all receivable-related questions are an