Job Information
ABB INC IS Technology Specialist, Unified Communications in Lakewood, Ohio
IS Technology Specialist, Unified CommunicationsTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences. The primary role of the IS Unified Communications specialist is to apply IT knowledge and expertise to manage and support complex Enterprise telephony solutions. The Specialist is a key resource, a definitive source of knowledge about telephony services and solutions, who contributes their expertise to enhance the service offering. This is a position with global grade 13 This position reports to NAM Telephony Service Owner Your responsibilities Provide implementation expertise and delivery of Teams telephony and Teams Meeting Rooms MS Teams endpoint management including but not limited to IP phones and Teams Meeting rooms. Deploy and configure Teams Rooms and Common Area Phones Demonstrate experience with powershell commands & scripting Configure complex voice requirements such as IVRs, Hunt Groups and Attendant Consoles in MS Teams Telephony platform Optimize voice communication within Microsoft Teams. Your expertise will be essential in implementing and maintaining voice and video conferencing related projects Support site migrations from Cisco Call manager on-premises to Microsoft Teams PSTN Telephony Transition legacy PBX systems to Teams Ensure optimal functionality and user experience of voice services and video conferencing Monitor and enhance Quality of Service (QoS) for voice calls, ensuring network infrastructure is configured correctly and capable of providing the best possible end-user experience for voice and video communications Collaborate with architects, project managers, and team leads, to deliver industry-leading voice/video technical solutions successfully and on time Keep knowledge up to date regarding new and emerging technology and industry practices, bringing learning to unified communications solutions Your background Bachelor degree or technical degree in computer science or related field 2 plus years of experience with Cisco telephony operation and management 3 plus years with Teams Enterprise Telephony Strong verbal and written communication skills 2 plus years with Teams Meeting Rooms Experience in managing enterprise deployments across different countries Ability to work effectively both as a contributing team member and independently Experience migrating, deploying, and maintaining Microsoft Teams and Microsoft Unified Communication Platform (voice and video) Experience with Teams PSTN voice services, Calling Plans, Operator Connect, Teams Mobile, Direct Routing Experience configuring Microsoft Teams Meeting Rooms, and other AV & Video Conferencing systems Experience with Cisco Call manager preferred Candidates must already have a work authorization that would permit them to work for ABB in the US Benefits Retirement plan Life insurance Disability insurance Healthcare plan Wellbeing program More about us ABB's Distribution Solutions Division provides utility, industrial and commercial customers with safe, smart and sustainable technologies for the distribution of electricity. With ABB AbilityTM enabled digital solutions at its core, our extensive portfolio includes distribution automation products, switching, limiting, measuring and sensing devices, switchgear, modular substation packages, and related services. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equa