Job Information
City of Lacey Automated Meter Infrastructure (AMI) Technician (Limited Term-Expected end date in July 2025) in Lacey, Washington
Automated Meter Infrastructure (AMI) Technician (Limited Term-Expected end date in July 2025)
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Automated Meter Infrastructure (AMI) Technician (Limited Term-Expected end date in July 2025)
Salary
$5,147.65 - $6,120.05 Monthly
Location
Lacey, WA
Job Type
Full Time
Job Number
2024-00025
Department
Finance
Opening Date
04/25/2024
Closing Date
5/10/2024 11:59 PM Pacific
Description
Benefits
Questions
BASIC PURPOSE
Reporting to the Utility Billing Supervisor, under general supervision, this position collects accurate and timely readings of the City’s water meters by reading, recording and inputting meter read data from residential and commercial meters into system to determine water consumption. This position also performs duties that includes customer service duties in the field, locating leaks in water systems and meters, and assists department with overall maintenance of meter systems.
Please note: First round interviews are tentatively scheduled for Friday May 24, 2024.
Second round interviews are tentatively scheduled for Thursday, May 30, 2024.ESSENTIAL DUTIES AND RESPONSIBILITIES
These duties include but are not limited to the following:
Reads and records meter reads for billing process and service order requests. Turn water service on/off for new and existing customers.
Installs, exchanges, programs, repairs and maintains meters.
Installs, exchanges and programs Meter Transmission Units (MTUs) and Data Collection Units (DCUs)
Records meter locations via GPS and enters data into the City's GIS system for further processing.
Troubleshoots the automated reading system; which includes checking MTU and DCU batteries, wiring, and meter registers. Reprograms or updates meters and MTUs, recommends reading intervals to resolve transmission problems or determine cause of abnormal consumption.
Conducts re-reads of questionable meter readings identified through the system or customer.
Runs error/tamper reports to identify electrical/mechanical failure or detect abnormal consumption. Investigates possible causes and notifies Customer Services Supervisor of findings and if a billing adjustment needs to be made. Updates computer system after corrections have been made to the meter in question.
Checks for water leaks when meter-reading system or customer indicates high consumption and notifies customer if a leak is discovered. Troubleshoots service leaks, pressure problems, and refers problems to the appropriate water crew. Repairs leaks discovered at the meter.
Delivers and hangs shut-off notices/tags for delinquent accounts. Performs shut-offs and meter locks for delinquent accounts.
Responds to customer questions, requests, and complaints in an open and helpful manner.
Processes, enters, and uploads data into the automated meter system, the City's service order system and the City's GIS.
Updates system after maintenance or repairs are complete. Reviews data for accuracy and makes appropriate correction.
Reads and records the read on water meters at businesses and residences that are not read by the automated system. Maintains a record of any "unique" circumstances of a specific reading.
Maintains the area immediately surrounding meter, so that meters remain visible and accessible.
Maintains weekly inventory of meter and meter-related supplies and provide the utility supervisor with purchasing requests.
Maintaining overgrowth at meters so they can be easily located.
Other duties as assigned
- Performs similar and incidental duties as assigned.
QUALIFICATIONS
REQUIRED QUALIFICATIONS:
A H.S. Diploma or equivalent AND any combination of training and/or experience, including customer service experience, that provides the level of knowledge, skill and ability required to perform the essential functions of the job.
PREFERRED QUALIFICATIONS:
Experience in reading, troubleshooting and/or maintain utility meters.
Experience working outdoors for extended periods of time.
SPECIAL REQUIREMENTS OR LICENSE(S):
Must pass a background investigation and a pre-employment physical, including drug testing, to determine the ability to perform the essential functions of the position.
Must maintain a level of physical and mental fitness necessary to perform the essential functions of the position, with or without a reasonable accommodation.
Must be attentive to job safety considerations and follows all required safety policies, procedures and techniques.
Must possess a valid Washington State driver’s license at time of hire OR must obtain within 30 days from date of hire, and must have a driving record acceptable to the City and the City’s insurance carrier.
Verification of identity and United States work authorization must be complete as required by the Immigration Reform and Control Act.
Must have or have the ability to obtain a valid industrial first aid card within 6 months of hire.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
Customer service principles.
Applicable mechanical systems.
Computers
Skill in:
Use of hand tools and other pieces of equipment required to make repairs.
Data collection.
Ability to:
Install water meters as well as operate, maintain, and or repair water meters, MTUs, and DCUs.
Learn appropriate software necessary to complete the essential tasks of the position.
Accurately perform necessary mathematical calculations.
Work with limited supervision.
Understand and follow oral and/or written instructions, polices, and procedures.
Prepare and present accurate and reliable reports containing findings and recommendations.
Prioritize work orders and ensure that customers are served in a timely matter.
Respond to customer questions, requests, and complaints in an open and helpful manner.
Greet the public with the conveyed message of a willingness to help and explains all water service policies readily and thoroughly and takes the time to ensure the message is easily understood.
Look for opportunities to build trust, follows up on questions, researches more data if needed.
Negotiate schedule to accommodate operational needs.
Demonstrates strong verbal and non-verbal behavior to show an open and accepting attitude in interactions with all City employees and the public.
Portray an image of knowledge, confidence, professionalism, fairness, and caring.
Dresses in appropriate, clean, and well-maintained work attire to ensure City and water service professions are portrayed in a positive, service-related manner.
The City of Lacey understands the importance of benefits and offers a competitive and full benefits package for all regular full-time employees.
Generally, represented employees may receive some, or all, of the benefits listed below, based on their union contracts. Those employees should consult their union agreements for specific information about their benefits, which can be found on the City web page here (http://www.ci.lacey.wa.us/city-government/city-departments/human-resources/union-contracts-and-policies) .
Medical Insurance Benefits:
- Medical - Choice of Regence BlueShield (PPO) or Kaiser Permanente (HMO) plans offered through the Association of Washington Cities (AWC) Trust.
The employer pays 100% of employee's monthly premiums and 90% of qualified dependent/domestic partner's premiums.
Vision - VSP with low co-pays
Dental – Choice of Willamette or Delta Dental plans and orthodontia coverage.
Employee Assistance Program (EAP) – Program that provides resources to employees, their immediate family (including dependent children) and anyone living in the employee’s household. The EAP can provide help with matters such as stress/anxiety, parenting, grief, workplace issues, legal services, financial services, and more.
Life Insurance & Long Term Disability & Accidental Death and Dismemberment
Employer paid life insurance plan
Employer paid long term disability plan
Employer paid accidental death and dismemberment plan
Leave Benefits:
Vacation (which increases with years of service)
96 Hours Vacation on Accrual Basis for Non-Represented Non-Supervisory Employees, LPOG Represented Employees
128 Hours Vacation on Accrual Basis After Second Year of Employment for LPMA Represented Employees & LPSMA Represented Employees
135 Hours Vacation on Accrual Basis for Non-Represented Supervisor or Management Employees
11 Paid Holidays
Floating Holidays
2 Floating Holidays for Non-Represented Employees & LPSMA Represented Employees
1 Floating Holiday for LPOG & LPMA Represented Employees
8 Hours Sick Leave on Accrual Basis Per Month
Jury Duty/Military Leave
Bereavement Leave
*All benefits and accruals outlined in collective bargaining agreements can be found here: Policies, Union Contracts, Pay & Benefits - City of Lacey (https://cityoflacey.org/union-contracts-policies-pay/)
Investment and Retirement Programs:
State retirement pension plan – Includes employer paid contributions to the State of Washington State Department of Retirement Systems (DRS)
457 Deferred Compensation (voluntary)- two options MissionSquare and DRS
Social Security benefit (for Public Employee Retirement Systems (PERS) covered staff) – Our Employee Benefits include employer paid contributions to Social Security and Employees pay the employee portion of Social Security tax.
HRA/VEBA plan- A designated monthly amount (a City and/or employee contribution) is paid into a Health Reimbursement Arrangement (HRA) VEBA account. An HRA is a type of health plan savings account for your family’s medical care expenses and premiums, which can be accessed during employment with the City or saved and used at separation or retirement.
1-2% Benefit - Employer provides contributions between 1-2% (depending on position type) of your monthly salary pre-tax towards two options; 1) applied to insurance premium amount owed for dependent coverage or invested into a 457 deferred compensation account; OR a cash disbursement amount applied to your check monthly but the amount is taxed.
Voluntary Benefits:
Optional plans for additional life insurance, disability, and accident coverage
Flexible Spending Account (FSA) Plan - employees can contribute pre-tax contributions toward IRS allowed, qualifying medical and/or daycare expenses.
Wellness Program:
- The City has a robust employee Wellness program that offers a variety of resources and activities for employee well-being.
Flexible Working Arrangements:
In recognition of Commute Trip reduction efforts, the City of Lacey provides flexible and alternative work schedules for many of our workforce positions.
City Hall is within minutes driving from I-5 Exit 108, and within walking/biking distance from Park and Ride Transit Martin Way Location and the Chehalis Western Trail.
Tuition Reimbursement:
- The City promotes a learning environment and encourages opportunities for employees to continue to grow in their positions and careers. The City offers tuition reimbursement (as outline in City Personnel Policies) for eligible employees.
Public Service Loan Forgiveness Program (PSLF):
- Employees are also eligible to apply to The Public Service Loan Forgiveness Program. This program is a United States government program that was created under the College Cost Reduction and Access Act of 2007 to provide indebted professionals a way out of their federal student loan debt burden by working full-time in public service.
*Note: Regular part-time employees may be eligible for pro-rated benefits (medical/dental/vision) depending on the hours of work assigned to the position. Their spouses and dependents are not eligible for health insurance coverage.