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Description:

About Park Hyatt Kyoto

Park Hyatt Kyoto, a luxury hillside guesthouse in the heart of Higashiyama, combines the distinctive culture of Japan's ancient capital of high art and soul with the elegance of the Park Hyatt brand. In harmony with iconic landmarks and temples, spiritual gardens and nature's four seasons, Park Hyatt Kyoto's hillside retreat is an architectural gem, offering a unique blend of modern and heritage hospitality. The close collaboration and partnership with Kyoyamato, a family-run restaurant which has persisted for six generations, and the central location set between some of the city’s most iconic sites, provides guests with a one of a kind Kyoto experience.

The Park Hyatt Kyoto culture is one of care, appreciation and understanding – whilst striving to operate with excellence. Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of everything we do. Our family atmosphere is what keeps our associates highly engaged. We Care for People so can be their Best.

About the role

Park Hyatt Kyoto is currently seeking a highly motivated and dynamic In Room Dining Assistant Manager Position who will be providing leadership to Food & Beverage Department. We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.

As an In Room Dining Assistant Manager you are responsible to achieve the optimum level of guest satisfaction and departmental profitability in an atmosphere of teamwork and high team morale, whereby your role will include key responsibilities such as:

•Conduct regular training sessions with the assigned team in line with the departmental SOP’s e.g. guest care, service standards, up-selling approach, product knowledge, entering guestrooms, telephone manners, etc.

•Prepare and issue duty schedules for the respective team

•Monitor service activities in the Room Service, aiming for highest possible customer satisfaction

•Work in close co-operation with Kitchen, Stewarding, Cashiers as well as other key service departments

•Work towards the successful 24hrs operation and ensure that telephones are always attended

•Maintain a professional and friendly relationship with in-house guest, ensuring proper and prompt service to their rooms

•In-charge of the delivery and clearance of all guestroom amenities and conduct spot checks

•Ensure all Minibar operations are done promptly

•Ensure proper handling of equipment to minimize breakages and lossesto attract more reservations and promote the restaurant's offerings.

Qualifications:

Qualifications

· Ideally with a university degree in Business Administration or Hospitality/Tourism management.

· Minimum 2 years of progressive work experience in similar roles within luxury international properties.

· Strong interpersonal and leadership skills, as well as customer service orientation, excellent problem solving and administrative skills and computer competency.

· Fluency in spoken and written English and Japanese is essential, additional language skills will be an asset.

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

To get a peek into how our colleagues experience the brand, check out #InAHyattWorld, #WorldofHyatt, and Hyatt.com.

If you are looking for a fulfilling career, please apply now.

Primary Location: JP-Kansai-Kyoto

Organization: Park Hyatt Kyoto Higashiyama

Job Level: Full-time

Job: Room Service

Req ID: KYO000636

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.