Job Information
ResCare Premier Inc. Director, Client Services in Kent, Washington
Requisition: 2024-154204 Director, Client Services Job Locations US-WA-VANCOUVER | US-WA-SPOKANE | US-WA-KENT | US-OR-EUGENE ID 2024-154204 Line of Business PharMerica Position Type Full-Time Pay Min USD $110,000.00/Yr. Pay Max USD $130,000.00/Yr. Our Company PharMerica Overview The Director of Client Services for the Pacific Northwest is a strategic and valued part of PharMerica Under the general direction of the VP of Account Management, the Director delivers on the company's value proposition to its clients in the Western United States.. They lead a team of Sr. Account Manager's, Account Manager's and Managers. The Director of Account Management cultivates and maintains on-going strategic client relationships and partnerships at all levels of the organization to achieve the company revenue, growth, and retention goals. This position is 75% travel and should reside within the following regional area: Boise WA, Eugene OR, Kent WA, Spokane WA, VancouverWA. We offer: DailyPay Flexible schedules Competitive pay Shift differential Health, dental, vision and life insurance benefits Company paid STD and LTD Tuition Assistance Employee Discount Program 401k Paid-time off Tuition reimbursement Non-retail/Closed-door environment Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today! Responsibilities * Drives retention and growth of a large book of business across a given team. * Assess, identify and train the talent on their team and appropriately assign account responsibilities. * Develops Account Managers into promotional candidates for a future position. * Tracks expiring client contracts and identify risk. They own the strategic plan for renewal along with pricing and contract negotiation. The Director also owns post mortem plans for accounts lost and how to develop strategies that avoid further losses in the future. * Deploys PharMerica's advanced, consultative, and strategic approach to account management. This includes the successful implementation and promotion of various corporate initiatives. * Engages with the C-Suite, Regional or Facility leadership to discuss Monthly/Quarterly Business Reviews and Pharmacy Optimization Services. * Oversees client issue escalation process and collaborates with key internal partners, elevating high level issues through the organization for complete resolution. * Monitors their team's performance on activities, tasks, contacts, and other material events with clients. * Prepares on a quarterly or semi-annual basis a Book of Business Review with Management. * Works with other company disciplines to assure that corporate standards are achieved. * Attends client and PharMerica corporate/networking events and conferences. * Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards. Qualifications Education/Learning Experience * Required: BA/BS * Desired: MBA Work Experience * Required: 5-10 years previous experience managing a team in a client management, customer service, or client support role; previous experience with team management in a healthcare setting or other business-to-business setting. * Desire