CASY-MSCCN Jobs

Lead Payment Analyst - Bangalore - 2406190707W

Description

Global Clinical Operations (GCO)

Lead Analyst, Payments (CCS)

Position Summary:

Responsible for the management of the end-to-end investigator/site payment processes and payment calculations, creation and management of purchase orders, payment and clinical trial payments. Acts as liaison among colleagues within Contract & Centralized Services (CCS) and study teams to assist with complex issue resolution and/or guidance, as needed.

Principal Responsibilities:

Process:

• Responsible for training study teams relating to payment support and specific processes.

• Acts as liaison among colleagues within CCS and study teams to assist with issue resolution and/or guidance, as needed.

• Ability to understand and analyze study-specific Total Contract Value (TCVC) and PO calculators utilizing CTMS, CTAs and interactions with SCMs, LTMs and SMs. Create and send payment notifications to sites.

• Answer queries, questions and issue resolution with sites and study teams, as needed.

• Rectify failed payments, as appropriate, for purchase requisitions

• Exemplary customer focus with vision to drive solutions

Technology:

• Working knowledge of local systems, including mCTMS, RAVE, iCertis, and A/P systems.

• Answer queries, questions and issue resolution with sites and study teams, as needed.

People:

• Train new CCS team members on specific processes and technology.

• People management responsibility, including performance and development. (Global team - virtual environment)

• Develop talent to enhance the team's effectiveness.

• May include people management responsibility, including performance and development. (Global team - virtual environment)

Principal Relationships:

This position reports to Manager, Payments.

Internal:

• Internal Business Partners (CCS, GD, etc.)

External:

• Clinical Investigator Sites

• Commercial Suppliers

Qualifications

Education and Experience Requirements:

• 5 - 8 years’ experience and/or equivalent competencies in pharmaceutical industry/clinical research

• Must have a working knowledge of clinical payment processing and systems with at least 4 years of payment experience

• Excellent communication skills (both oral and written)

• Ability to work effectively in cross function teams

• Strong and proven analytical and problem resolution skills

• Working knowledge of PCs (MS Office suite at a minimum)

• Must demonstrate innovative spirit, have strong interpersonal skills, and ability to accomplish substantial tasks with minimal supervision

• Familiarity with healthcare compliance and other relevant guidance (HIPAA, FCPA, Safe Harbor, etc.) is preferred

• Previous experience working in virtual teams preferred

• Previous people management experience preferred

DECISION-MAKING AND PROBLEM-SOLVING

• Follows standard policies and procedures for multiple departments, geographic areas, client groups or projects

• Work is performed with oversight by the Manager, Regional Payments.

• Able to work independently as well as in a collaborative team environment.

Other:

• Fluency in English required.

Primary Location Asia Pacific-India-Karnataka-Bangalore

Other Locations Asia Pacific-India-Maharashtra-Mumbai, Asia Pacific-India-Andhra Pradesh-Hyderabad

Organization Johnson & Johnson Private Limited (8080)

Job Function Clinical Trial Project Management

Req ID: 2406190707W