CASY-MSCCN Jobs

Job Description

Insight Global is seeking strong Service Desk Specialist to join one of our large manufacturing clients in the Lexington/Jackson TN area. This individual will be a part of the tier II team, receiving triaged tickets from the virtual tier I support. They will be working onsite providing support to employees who work at facility. The Service Desk Specialist responsibilities include installing, diagnosing, repairing, maintaining, and upgrading all hardware, related equipment and software while ensuring optimal workstation performance. This position ensures the integrity and reliability of the client computing environment and provides first and second level support in all technology related issues. Other daily tasks and responsibilities include the following:

 · Accurately document instances of hardware failure, repair, installation, and removal in the Service Desk system.

 · Monitor desktops for patching and anti-virus compliancy.

 · Maintain the Configuration Management Data Base (CMDB) within the Service Desk system ensuring accurate IT inventory documentation.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

· Bachelors OR Technical degree in a IT/Technology field

 · 2+ Years of experience providing IT support

 · Experience configuring and imaging computers

 · Ability to troubleshoot and install workstation accessories (monitors, keyboards, etc.)

 · Basic hardware repair skills · Service now ticketing system

 · Experience with anti-virus software administration null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.