CASY-MSCCN Jobs

HIRING for (1) Remote Tech Support 3 to join our office in Irvine, CA!

• Must have 1+ years of call center/troubleshooting exp + 3+ years of HVAC/mechanical/plumbing troubleshooting experience to qualify

• Must live within 30 mi distance to Irvine, CA

• Tech Support experience is a must

• Call Center experience is a must

  Pay rate: $23-$24.50/HR

Schedule: Must be open 7 days a week

• Day shift, can be scheduled between Mon-Sun

Description:

Responsibilities:

• Provide technical support to sales representatives, installers, contractors, distributors, engineers and architects for purposes of educating and promoting company’s products.

• Troubleshoot boiler products (and tankless water heaters, when necessary) and issues via the phone, being able to clearly detect problems and pinpoint accurate solutions to get the unit running properly.

• At the technical level, possess the ability to identify, research, and resolve contractor/end user installation and product use issues.

• Ability to clearly identify business vs. technical problems and either resolve or escalate appropriately.

• Enter product warranty information into the system and taking comprehensive notes that are to be entered into our system about every unit discussed.

• Follow-up the customer issues in a timely manner.

• Assist fellow technicians with high priority technical questions.

• Answer emails from company website in regard to product information and troubleshooting.

• Complete any miscellaneous tasks/projects assigned by your supervisor.

• May be asked or assigned to assist non-English speakers, speakers of other languages, or be part of a Spanish call queue.

Top Skills Details:

Customer support, technical support, HVAC, Customer service, Help desk support

Additional Skills & Qualifications:

Requirements:

• 1+ year of customer service, phone support and/or related experience coupled with 3+ years of HVAC, plumbing or mechanical troubleshooting experience.

• High School Diploma or equivalent.

• Ability to articulate product information concisely to all levels of customers: end-user, contractor, distributer, engineers and architects.

• Strong customer service skills and team player

• Occasional job site visits for troubleshooting.

• Familiar with Microsoft Office applications, particularly Microsoft Outlook.

   Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.