CASY-MSCCN Jobs

Description:

Position Summary

Participates in end users discussions regarding workflows associated with upcoming enhancements or system changes.

Supports the evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures.

Ability to analyze and resolve simple issues

Stays informed on current market trends and emerging technology developments that impact individual work.

Recognizes sources of available information and establishes facts to recommend solutions.

adherence to change management standards and established Service Level Agreement (SLA) for incidents and requests

Demonstrates effective verbal and written communication.

Promotes cooperation and commitment within the team by working collaboratively with others

Communicates strengths, shares expertise and draws upon other members skills to improve team performance.

Holds self personally accountable to meet or exceed team expectations.

This position is required to rotate on-call responsibilities.

Responsibilities

Work Complexity (Technical Competencies)

Participates in end users discussions regarding workflows associated with upcoming enhancements or system changes.

Updates existing or create new documentation to reflect current and future state workflows as well as timing and nature of system changes.

Supports the evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures.

Performs testing activities and assists users in the testing of all new systems and modifications completely before implementation into the production environment.

Ability to analyze and resolve simple issues

Ability to learn new skills quickly

Keen attention to detail

Asks the right question to understand the scope of tasks

With guidance, able to effectively manage multiple priorities and assignments

Performs duties collaboratively.

Understands how data is captured and shared between applications

Independence and Leadership Skills

Manages individual work efforts and completes assignments under limited supervision.

Effectively participates as a member of a project team.

Understands team goals and dept. strategies.

Identifies process and performance improvement opportunities and works with team/leadership on ideas and solutions to enhance team and departmental functions.

Actively promotes collaboration and strives to achieve team and organizational goals while seeking coaching and mentoring from others.

Regularly demonstrates dependability, self-direction and motivation to learn. Embraces opportunities for change and innovation.

Organization and Industry Knowledge

Stays informed on current market trends and emerging technology developments that impact individual work.

Understands team processes and needs.

Demonstrates commitment to learning by actively participating in department meetings, organizational training opportunities and career development goals.

Accountability

Accepts responsibility for own actions and decisions. Does not make excuses for errors. Acknowledges and corrects own mistakes, following the Just Culture Model.

Demonstrates a commitment to service excellence, following IS Standards of Behavior, governance and performance management processes.

Pays attention to details. Completes work, which is thorough, complete and does not require assignment to be redone.

Work is completed in a manner that accomplishes the desired results and exceeds standards of acceptability

High Reliability (Problem Solving Skills)

Is aware of how processes and systems affect the team, what is or isnt working as they perform work and deliver services.

Doesnt make assumptions. Asks questions about the processes even if (especially if) theyve been in place forever.

Considers multiple alternatives to resolve work problems. Recognizes sources of available information and establishes facts to recommend solutions.

Quality and Safety

Understands the importance of and complies with incident and request responsiveness and adherence to Service Level Agreement (SLA) requirements to minimize business disruptions and safety risks.

Understands the risks and consequences that errors in work could have on patient care and/or organizational finances.

Interpersonal/Relationship Skills

Interacts with team members and customers in a courteous, respectful and reciprocal manner.

Develops effective working relationships with others.

Practices attentive and active listening.

Expresses thoughts and feelings openly with intent of making positive contributions to help the team and customers.

Communication Skills

Demonstrates effective verbal and written communication.

Able to present ideas to the team or small groups effectively (informal discussions).

Takes initiative to communicate with team and customers. Requests assistance as needed.

Teamwork

Understands shared vision, goals, objectives and values of team.

Promotes cooperation and commitment within the team by working collaboratively with others. Communicates strengths, shares expertise and draws upon other members skills to improve team performance.

Recognizes, values and supports other team member contributions.

Respects team processes.

Provides input to team decisions. Respects and actively supports team decisions once they are made.

Holds self personally accountable to meet or exceed team expectations.

Acknowledges and celebrates the achievements of team and teammates.

Minimum Requirements

Associate degree or higher or equivalent work, training and experience required.

Ability to provide value-added support to one or more applications.

Independently motivated to seek knowledge through self-education, mentoring, etc. in areas pertaining to their current position.

Obtains and maintains current certification from the vendor and continued education/learning to understand the functionality of applications(s) supported as applicable to the job role.

For individuals clinically trained:

Ability to demonstrate knowledge of clinical scope of practice and workflows for roles within clinical setting.

Ability to communicate clinical concepts to technical team.

Understands application and clinical workflow

Skills:

Must be Epic Grand Central Certified with 5+ years of build experience

Top Skills Details:

Must be Epic Grand Central Certified with 5+ years of build experience

Additional Skills & Qualifications:

This role is 100% remote but if there are go lives the expectation is that folks travel in for them.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.