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App Engine's primary goal is to simplify the process of developing custom applications on the ServiceNow platform. We empower non-experts by providing user-friendly tools that enable them to create tailored applications to address their specific requirements. Our main focus revolves around crafting intuitive interfaces that shield customers from overwhelming technical complexities, allowing them to concentrate on the practical outcomes of their applications.

To accomplish this, we integrate pre-built templates for common applications and foundational building blocks, with a future plan to incorporate conversational AI to streamline application development. Our vision is to make app creation a straightforward and accessible endeavor.

ROLE:

We are seeking an experienced and dynamic individual to join our team. As a Senior Manager for App Engine, you’ll lead team members as they work w/ key stakeholders as they evaluate, design, develop and deliver high quality experiences to our customers. In this leadership role, you will be responsible for overseeing and driving engineering initiatives to deliver outstanding customer experiences.

*What you get to do in this role:  *

• Design and deliver an outstanding experience for our customers – targeting the citizen developer persona; this involves everything from Generative AI to simple “on rails” declarative tooling like Creator Studio for creating specific types of applications.

• Manage daily activities of the development team to drive engineering excellence, working in an Agile/Scrum environment

• Manage and execute against project plans and delivery commitments

• Work w/ product architecture, management, design, support and other teams to create high-quality solutions

• Manage customer escalations, as well as occasional customer meetings discussing new features, feedback and issues (led by Product Management)

• Solve difficult and sometimes ambiguous problems

• Provide technical guidance, career development, and mentoring to team members

• Manage departmental resources, staffing, and mentoring to enhance/maintain our best-of-class engineering team

To be successful in this role you have:

• 14 years of experience with technologies which are relevant to ServiceNow and advanced coding skills

• 5 years of experience in a people management role

• Passion for Java, JavaScript and the Web as a platform, reusability, and componentization

• Passion for software development and problem-solving

• Advanced knowledge of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations

• Advanced knowledge with relational databases including development, troubleshooting and performance optimization

• Ability to execute a project based on our priorities, context, risks and desired outcomes

• Fluency in one or more relevant programming languages (Java, C++, Ruby, Shell, JavaScript)

• Knowledge of AJAX, JSON, HTML, XML, CSS, SOAP, REST and associated frameworks

FD21

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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