CASY-MSCCN Jobs

Description

Through the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, millions of Sellers use our Marketplaces and, thereby, contribute to the success of Amazon. We continue to aggressively worldwide.

ISS Listing Services is a central function across International Seller Services (ISS) org to enable resolution of listing blockers for Selling Partners (SP) and partner internal teams. We envision to become the “go-to team” for Selling Partners, Account Managers, Selection, Tech and other internal teams to enable programs and products aimed at providing seamless listing experience on Amazon marketplaces WW. Our programs are guided through 3 main pillars – (1) Selection Recovery Solutions - aimed at building solutions to recover selection that is impacted due to various gaps in listing tools, (2) Services to improve Strategic Seller listing experience - aimed at implementing programmatic solutions to reduce listing friction for identified Sellers (ex: Brand Owners), new marketplace launch, cross-listing selection etc., (3) Product collaboration to improve Seller experience at scale - aimed at collaborating with relevant product teams for improving listing tools and enabling high quality selection on Amazon.

Key Responsibilities:

(1) Establish scalable processes to execute/manage programs

(2) Work with multiple stakeholders including Account managers, product teams, program owners to define/implement initiatives.

(3) Developing mechanisms to collect/surface voice of Sellers, product improvement ideas and work with leadership to influence product team to prioritize them in roadmap.

(4) Contribute to developing a 3-year vision and roadmap for the team.

(5) Manage staffing/schedules, quality and Change/Kaizen initiatives.

(6) Write documents, own and drive monthly/weekly business reviews with stakeholders WW.

(7) lead, coach and mentor team through regular one-on-ones that focus on improving performance metrics and career growth.

(8) Participate in hiring/building the team & raising the bar in hiring.

Basic qualifications:

(1) Excellent communication skills in written and spoken English with the ability to face stakeholders and partners in a professional and mature manner.

(2) Experience in program management or Catalog systems/processes in the consumer Internet space.

(3) B.Tech/M.Tech with post qualification experience of 7+ yrs.

(3) Proven ability to manage reporting and analysis.

(4) Ability to work with IT systems, understand and work with SQL/DW.

(5) Comfort in rolling up sleeves to perform quantitative analysis and reach sound conclusions.

(6) Demonstrated ability to lead, develop, and manage a group of people.

(7) Demonstrated ability to deliver a positive Seller/customer experience.

(8) Ability to support Business and provide solutions to Seller/customer pain points.

(9) Ability to adapt well to changing circumstances, direction and strategy.

Preferred qualifications:

(1) M.B.A from top tier B-school having relevant people management experience.

(2) Experience working directly with technical teams.

(3) Strong time-management skills; ability to thrive in a fast-paced environment and to manage multiple, competing priorities.

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND

Basic Qualifications

• 5+ years of team management experience

• Experience leading process improvements

• Experience in e-commerce/Hi-tech/Retail industry or management consulting with focus on one of these industries

• 5+ years of program or project management experience

• B.Tech/M.Tech with post qualification experience of 7+ yrs.

Preferred Qualifications

• Knowledge of data mining using SQL