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At Microsoft, our core mission is empowering every person and every organization on the planet to achieve more. Industry Solutions (IS) is a global organization of over 16,000 strategic sellers, industry experts, elite engineers, architects and consultants, who along with delivery experts are working together to bring Microsoft’s mission of empowerment – and cutting-edge technology - to life for the world’s most influential customers. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey. Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves.

Responsibilities

A Dynamics 365 Retail Functional Consultant is a professional who helps clients implement and optimize the Dynamics 365 Retail module, which is a part of the Microsoft Dynamics 365 suite of business applications. The Dynamics 365 Retail module provides a comprehensive solution for managing retail operations, such as point of sale, inventory, merchandising, e-commerce, and customer loyalty.

Responsibilities

A Dynamics 365 Retail Functional Consultant has the following main responsibilities:

• Retail Module Implementation: Lead and participate in the implementation of Dynamics 365 Retail module, ensuring alignment with client business processes.

• Business Process Optimization: Collaborate with clients to understand their retail business processes and identify areas for improvement.

• Configuration and Customization: Configure Dynamics 365 Retail functionalities based on client requirements and collaborate with development teams for any necessary customizations.

• End-User Training: Develop and deliver training programs for end-users on Dynamics 365 Retail functionalities and provide ongoing support and guidance.

• Quality Assurance: Conduct thorough testing of Dynamics 365 Retail configurations and customizations and ensure the delivered solutions meet the specified business requirements and quality standards.

• Client Relationship Management: Establish and maintain strong relationships with clients, understanding their needs and ensuring client satisfaction.

• Documentation: Create and maintain comprehensive documentation of configurations, customizations, and implemented solutions and develop user manuals and training materials as needed.

Other

• Embody our culture and values

Qualifications

A Dynamics 365 Retail Functional Consultant should have the following skills and qualifications:

• A bachelor's degree in business, computer science, or a related field with 10+ years of experience.

• At least 5 years of experience in implementing and configuring Dynamics 365 Retail or similar retail management systems.

• Have delivered at least 2 successful implementationon Dynamics 365 Retail.

• Strong knowledge of retail business processes and industry best practices.

• Excellent communication, presentation, and interpersonal skills.

• Ability to work independently and as part of a team.

• Ability to manage multiple projects and prioritize tasks.

• Ability to troubleshoot and resolve issues.

• Certification in Dynamics 365 Retail or related Microsoft technologies is a plus.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .