Job Information
NOV Customer Service Representative -B2B - Houston, TX in Houston, Texas
412890BR
Auto req ID:
412890BR
Company:
NOV
Job Code:
CustomerService CustomerService
Job Description:
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
About NOV and Rig Technologies
NOV is a leading provider of technology, equipment, and services to the global oil and gas industry that supports customers’ full-field drilling, completion, and production needs. Since 1862, NOV has pioneered innovations that improve the cost-effectiveness, efficiency, safety, and environmental impact of oil and gas operations. We're continually pushing our own standards higher to deliver the safest, most efficient, and most reliable drilling solutions in the world. Join us as we continue to power the industry that powers the world.
NOV Rig Technologies makes and supports the world’s most advanced drilling solutions. To learn more about Rig Technologies products and services, please visit us at https://www.nov.com/about/our-company-structure/rig
NOV is currently recruiting for a B2B Representative to join our team at 5130 N Sam Houston Parkway W. A technical aptitude is important for this role as the incumbent will work with IT professionals and must understand IT terminology. This is also a customer-facing position so the right person will be able to communicate well with customers.
PRIMARY RESPONSIBILITIES
Type and distribute information; organize and maintain filing systems; prioritize and annotate mail.
Serve as the liaison between the supervisors, managers and/or executive and other company personnel. Relay messages and instructions.
Prepare materials and information for projects and/or meetings.
Order and maintain supplies.
Perform other work-related tasks as necessary.
Comply with all NOV Company and HSE policies and procedures.
FACILITY/GROUP SPECIFIC RESPONSIBILITIES
Collaborate with internal and external user community to ensure B2B documents are transmitted on time and processed successfully.
Collaborate closely with B2B team to research and resolve errors.
Report cause and resolution of B2B issues to management.
Conduct modification testing of current B2B systems.
Analyze and propose improvement of current B2B system.
Monitor application and system logs.
Ensure proper movement of documentation amid host system and trading partners.
Create and maintain B2B program documentation.
Train internal users on B2B application usage.
Assist with management of external electronical database, i.e., eParts.
Position Title:
Customer Service Representative -B2B - Houston, TX
Job Category:
Sales
Minimum Education Required:
High School/GED
City*:
Houston
Additional Qualifications/Responsibilities:
EDUCATION & EXPERIENCE QUALIFICATIONS
High School diploma or equivalent
At least 1 year related EDI/B2B experience and/or training
JOB REQUIREMENTS
Ability to pass a drug screen & background check.
Knowledge of MS Office Suite (Word, Excel, Outlook).
Knowledge of EDI/B2B documents (ex. XML and Flat Files).
Strong verbal and written communication skills.
Customer focus.
Action oriented.
Capacity to work well under pressure.
Creative problem-solving skills.
COMPETITIVE BENEFITS (visit usbenefits.nov.com for more information about our benefits offerings)
401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
Competitive medical plans that cover your entire family (yourself, eligible spouse, and eligible children) as of your first date of hire for as little as $125 per pay period (bi-weekly.)
Employees and their spouse enrolled in a medical plan can receive up to $350 (pre-tax) each per year for participating in Choose Well-being Rewards.
FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
FREE Basic Life and AD&D insurance (for full-time employees).
All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date).
All regular full-time employees receive up to 11 paid holidays per year.
State*:
Texas