CASY-MSCCN Jobs

bilingual (spanish) call center rep.

• houston , texas

• posted may 8, 2024

job details

summary

• $35,360 - $39,520 per year

• permanent

• high school

• category office and administrative support occupations

• referenceAB_4530828

job details

Join our team as a Call Center Customer Service Representative at our HQ in Houston, TX! Work with a leading manufacturer and retailer of healthy living products. Resolve customer concerns, assist with orders, and provide exceptional service. Minimum 2 years customer service experience required, with call center experience preferred. Must be able to communicate fluently in Spanish/English. Enjoy competitive pay, benefits, and a supportive work environment! Apply now to become part of our mission to help people live healthier lives.

salary: $35,360 - $39,520 per year

shift: First

work hours: 8 AM - 5 PM

education: High School

Responsibilities

• Resolves customer concerns via phone, email, live chat, or social media;

• Assists customers with the placement of orders, exchanges, or refunds;

• Helps with complaints, errors, account questions, billing, cancellations, and other queries;

• Identifies and assesses the customers' needs to achieve satisfaction;

• Provides accurate, valid, up-to-date and complete information about products;

• Meets individual and CSR team satisfaction targets;

• Provide appropriate solutions and alternatives to customers within the specified average time limits;

• Goes the extra mile to engage and satisfy customers;

• Greets and follows up with walk-in customers;

• Creates and updates customer accounts;

• Ensures proper customer satisfaction is being delivered at all times;

• Most importantly, a practiced caring attitude that assists you to provide our valued customers with the best products and information.

The essential functions of this role include:

• working weekends

Skills

• Call Center

• Telephone Etiquette

• Active Listening

• CRM

• Typing Skills

• Basic Software Skills

• Basic Computer Skills

• Call Center Support

• Follow-up

• Customer Service (2 years of experience is required)

Qualifications

• Years of experience: 2 years

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

get in touch

we are here to help you with your questions.

ME

mary elders

• mary.elders@randstadusa.com