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Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. What We Need We are looking for a Maintenance Client Specialist to join Element Fleet Management.As the largest pure-play fleet manager in the world, we provide unmatched products, services, and solutions to our clients. At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference! Are You: Client-focused with the ability to work in a fast-paced environment? A critical thinker who can accurately apply policy and communicate confidently? As the Maintenance Client Specialist, you will be aligned with a client group and accountable for reviewing and auditing front-line escalated maintenance transactions in accordance with client policy and parameters. You will execute with a sense of urgency and make the clients' interaction with Element easy and consistent. This position is full-time (37.5 hours/week) with full benefits, working from home. We provide all computer equipment needed to perform your job from home. A Day in the Life Builds and sustains professional working relationships with client contacts in assigned portfolio. In conjunction with the Maintenance Client Partner (MCP), the Specialist proactively seeks to understand objectives around maintenance, recognizes need, and may participate in client visits. In conjunction with the MCP, establishes deep client relationships to create a dependency based on credibility, trust, proactive communication, and technical expertise. Provide support and training for client contacts on the use of Element's maintenance authorization process/system. Execute both routine and complex or escalated maintenance requests and activities in accordance with the client's policies, procedures, and priorities. Communicates directly with clients to address concerns, obtain additional required detail, and solve all outstanding issues. Receives, completes, coordinates, and/or escalates maintenance requests and activities directly with suppliers on behalf of external clients in accordance with client direction and policy. Manage exceptions to ensure processes/requests are handled timely, are followed through to completion, and communicates outcome to the client. Identifies requests that require specialized knowledge or escalation; leverages subject matter experts to resolve inquiries quickly and efficiently. Takes ownership of client issues and resolution; applies critical thinking and problem-solving/root cause analysis to identify solutions and works with the client to ensure resolution meets expectations. Requirements High School diploma or equivalent required Post-secondary education in Business or similar preferred 3+ years of maintenance experience Licensed, 310S or 310T required MS Office Suite, with intermediate experience utilizing Excel Telecommuting Requirements Quiet dedicated work area Ability to keep all company sensitive documents secure (if applicable) Access to a high-speed internet connection What's in it for You * A culture of innovation, empowerment, decision-making, and accountability * Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness * Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended. Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to divers ty, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744. Pay transparency Nondiscrimination Know Your Rights: Workplace discrimination is illegal Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans status or any other legally-protected factors.